This is the complaint I raised on the Marco Polo the ship which suffered a loss of life when the windows of the restaurant crashed in in a continuous known storm! I was also one of many who tried emailing during the cruise to customer services, all rejected by server so I then filled in a form on the website. Not a word has been heard from them.
Our cruise was a nightmare from the first week. As we embarked there was exceptional cleaning still going on and within a week passengers started going down with sickness and it excelerated with approximately 30% of evening diners hit with it. We could tell by the amount of diners missing part way through the cruise the buffet restaurant was closed down as was most of the facilities with those sick being confined to there cabins for two days. The daily contamination procedures carried on till the end of the cruise. The crew wore masks the passengers had to suffer the fumes even whilst sleeping. Like a previous cruiser complained, the ship was like a bucking Bronco even in calm waters. We left the Azores when I believe we should have delayed departure. Straight into storms and for hours suffered tremendous seas with the ship keeling over with huge waves lashing up to the upper decks. Eventually the windows in the Waldorf restuarant break with a lot of people injured and loss of life. Those passengers on other decks were being thrust across the decks with tables chairs and anything not bolted down with them. I have never ever experienced the likes of this AND TO PAY THOUSANDS OF POUNDS FOR THE EXPERIENCE TOO.
Please anyone looking to cruise, DO NOT CONSIDER CRUISE MARITIME.
COMPLAINT FORM COMPLETED ON SHIP
Complaints are in the following categories;
Ship is unsuitable in its facilities for 42 days with a changing European and South American climate
Food is extremely poor quality and often unsuitable in most cases.
Inattention and lack of care of the ship's staff.
Loss of amenities, toilets, classes, gym, pool, sauna, jacuzzi, table tennis, and Bistro.
The condition of the ship is not up to the standards of modern day cruise ships. e.g. Unstable, overpopulated by staff and passengers, the engine exhaust, soot and sparks showering down constantly. Too much loose furniture is unanchored.
Noro Virus which in many cases could be food poisoning, unproven by lack of testing.