We have been on Disney cruises and decided to try Princess.
1. The food being no better than a mess hall (and yes I have eaten in one). The menu offered the same items night after night. The serving size is geared for someone over 70. The desserts were plain and very small. Who wants ice cream every night???
2. The lack of customer service in all departments of servers and room cleaners. The few that were excellent were sadly outnumbered by the rest that did not care as they were going to get a gratuity regardless of their service.
The Princess had a very very tiny bathroom / shower. Our inside stateroom on the Disney ship the bathroom had a tub / shower with sink and a separate toilet with sink and a pull out couch! The rooms are very small. The pillows are in great need of replacement along with the mattress. We also had to ask for different beach towels as ours were thread bare and different covers due to holes. The stateroom cleaner did not have any pride in her work.