When you complete a Princess Cruise you are asked to fill in a survey. They ask you if you'd like a member of the Princess Cruise Company to contact you to discuss the survey. After a month we are still waiting to be contacted.
My wife and I were 1st time cruisers who were so looking forward to this cruise around New Zealand. Among the features and ports the Dawn Princess were to visit Fiordland, and Dunedin. My Dad was born and lived in Dunedin from 1909 to 1925 and the main reason for taking this cruise was to spend a day in Dunedin. But, only 1 day out of Melbourne, they forecast bad weather and abandoned these ports. Instead we sailed to Picton and passed between the north and south islands of New Zealand. We were to visit Napier after Wellington, but once again they pulled the 'bad weather' card and we missed Napier. This cruise line advertised visits to Fiordland, Dunedin and Napier and didn't deliver.
Friends of ours were travelling on the "Celebrity Solstice" More
in a clockwise direction around the South Island of New Zealand, at the same time we were to travel around the bottom of the South Island and their trip was unaffected by weather. The Princess Cruises company saved over 500 nautical miles of fuel oil and did nothing to compensate the passengers.
We missed so many ports (3) they had to slow the ship down to compensate for the cruising time saved. I think the threatened bad weather was a convenient excuse to shorten the trip. Imagine ship captains, over the last 100 years, in smaller ships, telling their passenger that they can't sail to Dunedin, that they'd have to complete their trip by train from Christchurch ....? If we had struck bad weather in the Tasman Ocean, between Auckland and Melbourne, knowing we had to be in Melbourne on a scheduled "end of cruise" date, do you think we would have been diverted to Sydney? I don't think so!
If you want to spend time at sea on a ship eating, watching movies, eating, line dancing, eating, in the swimming pool, eating, having your photo taken, eating, doing nothing and eating again and you don't care whether you visit ports, then cruising is for you. If you actually want to visit a port or city, I suggest you fly and stay in a hotel.
The Princess Cruises company do not handle complaints. They'll tell you that your complaint is noted but do not follow up as you would expect with a good public relations department.
We will never cruise with Princess Cruises again. We are actively telling our friends NOT to travel with Princess Cruises. Less