My husband and I have recently returned from 10 days on MSC Fantasia. We had a lovely time on a beautiful ship but we won’t be returning to MSC and I thought you may like to know why.
Firstly let me give you some important details. I am a British 44 year old woman and my husband is Dutch and 51 years old. We have no children and have previously cruised with P&O, NCL, Princess and Costa and booked this cruise purely because we had a last minute opportunity to go on holiday and this fitted within our schedule. I must also add having sailed with Costa three years ago we had decided not to book another Italian boat because we found it too noisy and the onboard activities not stimulating enough. That said the food was excellent and as MSC was offering such a good deal on a balcony cabin we thought at least we would have lots of delicious pasta to enjoy.
We embarked in Genoa and once on board found the boat to be beautifully decorated and the cabin extremely spacious and comfortable. Everybody on board was a delight and looked after us perfectly. Due to the 3000 passengers travelling with us being made up of 90% Italians the entertainment was obviously geared more to their taste. If you like dancing there are numerous dancing classes every day, the odd game of bingo and a couple of cooking demonstrations narrated in six different languages. We like to read and were very grateful for our lovely cabin as there was nowhere on board that had a quiet chair to curl up on and ‘lose yourself’ in a book. None of this, however, is a deal breaker, unlike the food which was very disappointing.
The first night in the main dining room we were served tasteless, badly presented food that everyone on our table agreed was not good enough. The following day we proceeded to have our breakfast, lunch and dinner in the buffet restaurant but unfortunately everything was cold and continued to be cold for the duration of the cruise. Having had a quiet word with the Food and Beverage manager we were then treated to the best Italian cuisine at a private table for which we are very grateful and satisfied but there appears to be a much bigger issue with their quality control. Having spoken with several other passengers they all said the same thing but only to us which is probably why the response from MSC was “Well nobody else has complained”.
For us the food is an integral part of a cruise and no matter where we eat we expect good food. It doesn’t have to be Michelin starred but it does have to be tasty and hot.
We still had a lovely time and thoroughly enjoyed Turkey, Greece and Israel and as always made some new friends that we plan to keep in touch with. Later in the year will shall try Celebrity or Holland America.