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Veendam Cruise Review by Ranee1946

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Veendam
Veendam
Member Name: Ranee1946
Cruise Date: January 2014
Embarkation: San Diego
Destination: Hawaii
Cabin Category:
Cabin Number:
Booking Method:
See More About: Veendam Cruise Reviews | Hawaii Cruise Reviews | Holland America Cruise Deals
Member Rating   3.0 out of 5+
Dining 5+
Public Rooms 3.0
Cabins 3.0
Entertainment 5+
Spa & Fitness 5+
Family & Children Not Rated
Shore Excursions 3.0
Embarkation 5.0
Service 5+
Value-for-Money 3.0
Rates Not Rated
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Ship Facts: Veendam Review (by Cruise Critic!) | Veendam Deck Plans
Frequent Cruiser

We had an unfortunate situation when a passenger fell down some stairs & was seriously injured.

The captain was kind & caring enough to turn the ship around & head back towards SanDiego to meet with a US Coast Guard chopper to remove injured passenger & all turned out well. Because of the lost time we had our time cut short in Honolulu , another port because of sea conditions we were unable to visit.

Holland America chose to offer everyone a 15% discount on a future cruise . My problem with this is why not issue a credit on the cruise where the losses occurred ? Not happy with that arrangement !!!!

Notable problems I had with ship

1 Smoking in casino was not acceptable

2 On pool deck lounge chairs were one on top of each other

3 Water in swimming pool was never heated ( freezing )

4 Limited number of public washrooms on ship

5 Common areas on ship were constantly too cool

6 No food trays to carry your food on in Lido Dining room

7 Ice tea glasses were so small you had to carry 3 of them & 1/2 the time they didn't have Lemmon

8 Only once saw the hot tubs being tested,on other cruises they were tested hourly

9 Only 1 electrical plug in bedroom at desk

10 Absolute wast of time stoping at Ensenada,Mexico Jones act or not

TFavorable features of cruise

1 All entertainment was fantastic

2 Smaller ship was enjoyably

3 Priest on board was nice

4 Captain was fantastic with all his daily updates

5 Trainers in gym were great

6 Port of SanDiego Wes extremely convenient

7 The entire crew were polite & courteous at all times

To sum it all up I felt like they were cutting back at every corner they could & it showed it.

It's NOT the same Holland America we once knew

 


Publication Date: 02/25/14
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