We had an unfortunate situation when a passenger fell down some stairs & was seriously injured.
The captain was kind & caring enough to turn the ship around & head back towards SanDiego to meet with a US Coast Guard chopper to remove injured passenger & all turned out well. Because of the lost time we had our time cut short in Honolulu , another port because of sea conditions we were unable to visit.
Holland America chose to offer everyone a 15% discount on a future cruise . My problem with this is why not issue a credit on the cruise where the losses occurred ? Not happy with that arrangement !!!!
Notable problems I had with ship
1 Smoking in casino was not acceptable
2 On pool deck lounge chairs were one on top of each other
3 Water in swimming pool was never heated ( freezing )
4 Limited number of public washrooms on ship
5 Common areas on ship were constantly too cool
6 No food trays to carry your food on in Lido Dining room
7 Ice tea glasses were so small you had to carry 3 of them & 1/2 the time they didn't have Lemmon
8 Only once saw the hot tubs being tested,on other cruises they were tested hourly
9 Only 1 electrical plug in bedroom at desk
10 Absolute wast of time stoping at Ensenada,Mexico Jones act or not
TFavorable features of cruise
1 All entertainment was fantastic
2 Smaller ship was enjoyably
3 Priest on board was nice
4 Captain was fantastic with all his daily updates
5 Trainers in gym were great
6 Port of SanDiego Wes extremely convenient
7 The entire crew were polite & courteous at all times
To sum it all up I felt like they were cutting back at every corner they could & it showed it.
It's NOT the same Holland America we once knew