Cunard have dropped the ball.: Queen Mary 2 (QM2) Cruise Review by Rictar
Overall Member Rating
Cunard have dropped the ball.
Embarkation: Cape Town
As I explored the ship I was amazed to find areas for the exclusive use of "World Cruisers" and deck areas restricted to Queen and Princess dining passengers. Hello! Why are they afforded this Cunard? Sure they pay a lot for their cabins, but these come with large balconies and are well appointed. But why extra deck area for their exclusive use? Also world cruise passengers are not the ones that take the ship around the world. It is the many thousands who join and leave at various ports along the way. This antiquated "class distinction" infuriated me! Find a toilet in the ship is a lottery. Many of the men's toilets have no urinals, and the Men's outside the Queens room, a major venue has no urinal and only one cubicle. I came to the conclusion the ship was designed by a committee!
Food is no better that that provided by Princess and P&O. We could not use the disco as smoking is permitted in the upper gallery but the smoke still permeates down. A claim for illness caused by passive smoking by a crew member or passenger can only be a matter of time. Some of the staff, particularly those from Eastern Europe, need some additional customer service training. However, having said that overall they all work extremely hard and provide very good service.
A cabin levy of $US11.50 per person per day and 15% service charge on every purchase pushes up cruise cost. Our cabin charge added over $500 to the cost. I have yet to work out what the additional service charges added to our cost. One can opt out of the cabin charge if one wants.
Except for saying "I sailed on the QM2" I see no reason to recommend Cunard for a cruise. Many who had cruised with this line before were disappointed as they saw a big downturn in food/entertainment/service quality compared to previous trips.
Unfortunately my dream from the 1950's was not realised. Very sad Cunard. Less
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