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Norwegian Jewel Cruise Review by atitansfan: Not the sharpest knife in the drawer

Norwegian Jewel 2
Member Since 2013
66 Posts

Member Rating

Cabin 3.0
Dining 2.0
Embarkation 5.0
Enrichment Activities 2.0
Entertainment 3.0
Family & Children Not Rated
Fitness & Recreation 5.0
Public Rooms 4.0
Rates Not Rated
Service 2.0
Shore Excursions Not Rated
Value for Money 3.0

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Not the sharpest knife in the drawer

Sail Date: February 2014
Destination: Western Caribbean
Embarkation: New Orleans

Just completed a 7 day cruise on the Jewel. Had a mixed experience---some good , some bad, some ugly.

Let's start with the good:

- Emarking was very smooth and no issues.

- Breakfast in the buffet food was very good.

- Stage shows were generally good.

- Getting off and on the ship at ports was smooth process.

Ok--now the bad:

- Had a handicapped room assigned. The shower curtain was installed outside the water collection pans on the floor. Was impossible to take a shower without flooding the bathroom floor.

-Did not like the dining seating process where you do not get same table . I suppose you could but not clear how to do. I like to sit with same people to develop friendships.

-Many of the lounge singers were lacking talent. Lounges were very crowed for those that could really perform.

-Ship was often loud in some of the public areas.

-Buffet staff was great at picking up your plate. More Rarely offerred to fill your beverage.. Drink glasses were small 8oz juice size so lots of trips to beverage bar.

-Found out late in cruise that Norwegian has two type of on-board credits. The type I had they called non-refundable and could not be used to pay the gratuities. Was unaware of this until next to last night of cruise

-Crew's English was not as good as most of other cruises I have been on.

Now the ugly:

-First night tried the dinning room walk up process. Very slow and really not managed well. Eventually left the line and made a reservation for later.

-Dining room food looked nice but taste/quality was moderate to poor. This was a discussion topic on the cruise among passengers. Many conversations on this topic not initiated by me. Worst cruise ship food I have encountered.

-Cruise staff either gave you "sing-song" happy talk when you had an issue or were downright rude. When I complained about dining room was told to try one of the upcharge restaurants. I did but found out to be nothing special. Not any effort to comp the fee. Front desk staff very blunt when I challenged the use of onbaord credits for gratuities. Believe as I walked away was told not to come back. They will probably get their wish. Less

Published 02/24/14

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Cabin review: 8102

Window was not that obstructed so not an issue. Missed not having a small couch in room. No comfortable place to sit. Shower curtain for handicapped shower was outside the floor water drains so it was impossible to take a shower without flooding the bathroom floor. Finally had room steward provide extra towels to serve as a dam. This is a real safety item due to poor design.

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