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Norwegian Jewel Cruise Review by atitansfan: Not the sharpest knife in the drawer


atitansfan
1 Review
Member Since 2013
62 Posts

Member Rating

Cabin 3.0
Dining 2.0
Embarkation 5.0
Enrichment Activities 2.0
Entertainment 3.0
Family & Children Not Rated
Fitness & Recreation 5.5
Public Rooms 4.0
Rates Not Rated
Service 2.0
Shore Excursions Not Rated
Value for Money 3.0

Compare Prices on Norwegian Jewel Western Caribbean Cruises

Not the sharpest knife in the drawer

Sail Date: February 2014
Destination: Western Caribbean
Embarkation: New Orleans

Just completed a 7 day cruise on the Jewel. Had a mixed experience---some good , some bad, some ugly.

Let's start with the good:

- Emarking was very smooth and no issues.

- Breakfast in the buffet food was very good.

- Stage shows were generally good.

- Getting off and on the ship at ports was smooth process.

Ok--now the bad:

- Had a handicapped room assigned. The shower curtain was installed outside the water collection pans on the floor. Was impossible to take a shower without flooding the bathroom floor.

-Did not like the dining seating process where you do not get same table . I suppose you could but not clear how to do. I like to sit with same people to develop friendships.

-Many of the lounge singers were lacking talent. Lounges were very crowed for those that could really perform.

-Ship was often loud in some of the public areas.

-Buffet staff was great at picking up your plate. More Rarely offerred to fill your beverage.. Drink glasses were small 8oz juice size so lots of trips to beverage bar.

-Found out late in cruise that Norwegian has two type of on-board credits. The type I had they called non-refundable and could not be used to pay the gratuities. Was unaware of this until next to last night of cruise

-Crew's English was not as good as most of other cruises I have been on.

Now the ugly:

-First night tried the dinning room walk up process. Very slow and really not managed well. Eventually left the line and made a reservation for later.

-Dining room food looked nice but taste/quality was moderate to poor. This was a discussion topic on the cruise among passengers. Many conversations on this topic not initiated by me. Worst cruise ship food I have encountered.

-Cruise staff either gave you "sing-song" happy talk when you had an issue or were downright rude. When I complained about dining room was told to try one of the upcharge restaurants. I did but found out to be nothing special. Not any effort to comp the fee. Front desk staff very blunt when I challenged the use of onbaord credits for gratuities. Believe as I walked away was told not to come back. They will probably get their wish. Less


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Cabin review: Norwegian Jewel 8102

Window was not that obstructed so not an issue. Missed not having a small couch in room. No comfortable place to sit. Shower curtain for handicapped shower was outside the floor water drains so it was impossible to take a shower without flooding the bathroom floor. Finally had room steward provide extra towels to serve as a dam. This is a real safety item due to poor design.

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