Azamara Quest Cruise Review by Cyberchomp: Crystal Light?
Overall Member Rating
Destination: Mexican Riviera
Embarkation: Los Angeles
We wanted to try Azamara Club Cruises. Which is interesting in itself, because until not that long ago, we had never *heard* of Azamara. We thought it would be something approaching the level of Crystal (whom we have sailed in the past and greatly enjoyed, pre-all inclusive). We love the small ship format, we were specifically interested in this particular itinerary (which included Mexico's Copper Canyon)...and, as Celebrity loyalists, we wanted to see what our status would bring us on Azamara.
The Canyon was the big draw for us in the beginning. We have done the Mexican Riviera to death, but this itinerary offered the lovely small ports of the Sea of Cortez - and the Copper Canyon. Party-hearty survivors of Puerto Vallarta need not have signed up for this cruise.
Embarkation in San Pedro was a breeze. The Azamara Quest was the only ship in port that day. We had forgotten the convenience of a smaller ship; the check-in lines were minimal, to say the least. Our key More cards identified us as "Discoverer" - top-of-the-line status on this line, but that was to change (more below).
One of the first crew members to greet us on the way up the gangway was Jose, the Captain. This would not be our first encounter with him.
We were greeted on the main deck with sparkling wine and cranberry juice, and a bit of a wait - the cabins were not quite ready. Fortunately we were given a running commentary about the room status and after a while, coupled with more trips to the champagne tray, the stampede began to the rooms.
For us, the National Affairs Suite turned out to be Cabin 6030, one of the last available rooms. It was off the forward elevators and stairs. It is one of the tender cabins, meaning the size of the cabin has been compressed to accommodate the ship's tenders in their davits, and views are obstructed. The bright side of our room was that it overlooked the smaller crew launch boat and we actually had a decent view out the window. The other side of the room?
Thunk. Thunk. Slam.
This room is directly above the doorway leading out to the boat deck on level 5. When the doors shut on a calm day, a "thunk" is definitely noticeable. When they shut on a sea day and the winds are up, the "slam" is much more pronounced. The noise was especially pronounced upon entering and leaving port as guests go to the rails, and when the crew puts out the deck chair cushions and towels at sunrise and collects them at sunset. We tried not to notice the noise after a while.
It is a very narrow room; just enough space for the bed, closets, and a desk and cabinet. The only chair in the room is a stool, which made our decision to skip room service a lot easier.
In the room was a missive welcoming us as Discoverer members in Le Club Voyage, containing special events planned "exclusively" for us as top-tier members (thank you, Celebrity). The perks included the LCV cocktail party, a champagne brunch hosted by staff, and - 235 free Internet minutes per guest. Whee! There was also a coupon good for a free bag of laundry.
We usually tour a vessel prior to the boat drill. With the Quest, we saw everything in 20 minutes. I was always intrigued by the old Renaissance Cruises ships. This ship, and its sister the Journey, aren't getting any younger. They do have a dated look to them. But they are kept in very good condition.
Dining: we ate in all venues. The Discoveries dining room is LOUD. If I could change the font to make "LOUD" bigger, I would. It is especially noisy toward the center. The least noisy part of the restaurant was near the entrance, where the hostess did her very best to maintain her cool against some terribly snobby customers: "we've been waiting for *two* minutes!" "what do you mean, we can't get our *regular* table?!" People, you're on VACATION - take a chill pill! Or enjoy a free martini from the nearby Discoveries Lounge bar.
About those free martinis: Azamara is sort of semi-inclusive in offering a selection of free wines with lunch and dinner, and free beer and cocktails from the bars. As long as you're happy with Bud and Becks instead of Corona and a well vodka instead of Ciroc or Grey Goose, you'll do perfectly fine on Azamara. The bar menus detail what costs what...and what doesn't cost anything. We passed on the "specialty" alcohol packages that ranged between $16-19 bucks daily.
The food in Discoveries was much better than anticipated - a varied selection every night, prepared well. The bread and desserts were the only weak parts. I thought the complimentary wines were mostly so-so - but I couldn't argue about the price, right?
We ate in Aqualina, the Mediterranean specialty restaurant and in Prime C, the specialty steakhouse, once during our cruise. Aqualina was an exceptional dining experience for the $25 per person fee. I really liked my osso bucco. The Missus enjoyed the seafood platter. The experience in Prime C was a bit more mixed. The seafood appetizer was excellent, as was the filet. I should have ordered the NY strip a bit rarer than my usual "medium". The service in C felt slightly off.
The pool grill offered a wide variety of specialties, more than most poolside eateries on other ships.
The coffee bar on board, Mosaic Cafe, features the not-so-fee-friendly Nespresso system. But you could go up to the counter and order your standard non-Nespresso coffee drink, and the friendly staff will whip them up in a flash for you. One of our favorite gathering places on the Quest.
A number of specialty pool buffets were set up during the cruise. One of them was hosted by the ship's officers, who dished out the chow - including an entire roast pig. The Missus asked the officer in charge of the pig, "how did you keep this pig below decks?" The officer replied, "he had his own little house downstairs, and his own little garden. He was pretty happy - until this morning..." Azamara officers are not without a droll sense of humor.
In fact, we liked how the crew interacted with the passengers, from the captain on down. Captain Jose issued, almost without fail, his "Voice from the Bridge" - a noontime soliloquy that usually ran between 8-10 minutes, detailing everything from the location of sister ship Journey, the distance to his home in Portugal, and literally everything in between - spoken with an extremely straight face. There was rarely a time when we didn't see him at some event on board the Quest, and even on shore. He brought a certain humanity to his job. We enjoyed how the singers, dancers and musicians engaged with passengers at events, especially the "White Night" event.
Tours: We only took a couple of ship tours. But one was the Copper Canyon, and that would be enough for any cruise. The CC canyon was *long* - one of the longest ship's tours I've taken in my life. Off the boat and on the bus at 5 AM. Nearly two hours to the train. Six hours by train to the lookout and hotel for lunch. Six hours back on the train, during which time darkness fell and there was nothing to look at. Another hour and a half on the bus.
We spent a little under two hours on site, some of which was taken up by lunch and a folk show by the local Indians, and the rest of that time spent wandering around the lookout trying not to fall over the canyon's edge while being besieged by Indian souvenir vendors. Were we to do this again, we'd spend the night at the canyon and make it a two-day trip. A single day just killed us.
That night, we returned to the port where a huge party was in full swing. The people of Topolobampo put on a big fiesta right on the dock, with a live band and a dance floor. We learned that the crew joined the mix and encouraged passengers to come on down and support the town's efforts. We received a similar welcome the next day in Guaymas, where there was almost non-stop entertainment at dockside and young volunteers wore t-shirts saying, "may I help you?"
The "Azamazing Evening" in Cabo was a little underwhelming. The show felt really hokey, though the fireworks at the end were awesome. I would imagine the "Evenings" in Europe probably have more material to work with to make them more interesting. But I give Azamara props for getting a great proportion of the guests off the ship onto the tenders and buses and bringing them back in one piece. The SWAG we received - little handicrafts and tequila miniatures - was a really neat treat.
The Quest: an aging ship without the bells and whistles of more modern ships. A curse, but perhaps also a blessing. There are cruises where we mostly don't need a lot of visual / aural stimulation.
Public passageways could be a little tight, especially when bad weather drove everyone indoors from the pool deck. The area around the photo kiosk and shops is often cramped due to the presence of sale tables, which restricted passenger flow.
The crew: very engaging, for the most part. I experienced no special Azamara "moments" with them but thought many of them made a solid effort to ensure we felt at home on board.
The facilities: only one small swimming pool. The Quest offers a thalassotherapy pool as part of its spa services, but we passed on purchasing a day pass. On Celebrity, that pool is free to all to use. The Quest's spa pool is no more than a glorified hot tub in size.
The Cabaret Lounge is the ship's multi-purpose facility for shows, lectures, bingo - and the special Super Bowl party held during this cruise. As a Niners fan, I had no dog in this particular fight...but that didn't stop me from doing drive-by munching on the party's food tables. As a theater venue, the sight lines are really poor, especially in the back.
The Casino wasn't exactly packed during this cruise. The usual slots and blackjack junkies.
C-Prime was reminiscent of your upscale American steak house - lots of black/white photos of American pop culture. Aqualina had a vaguely European feel to it.
The shows: We didn't think much of the special guests brought on board as nightly entertainment. A couple of the musical shows were really done well. I had not seen the "Voices" show on any other ship and thought this was the best of the cruise.
Cruise Director: Russ Grieve is the Best. Cruise. Director. Ever. He sings! He dances! He makes great waffles (during his stint at a LCV officers brunch)! Extremely outgoing. Most cruise directors are rather standoffish but Russ really made an effort to reach out to the guests and made them feel welcome.
FItness center: collection of treadmills, ellipticals, strength machines and free weights. It is relatively small compared to larger ships and you might have to wait for a treadmill during some sea day mornings. A full range of exercise classes is offered. Quite a few people use the jogging/walking track above the pool deck. 13 laps on that track equals a nautical mile.
Children's facilities: none that I could see. No children's programs were listed in the daily newsletter and there weren't any kids on this cruise.
The itinerary: A Mexican cruise, but not the usual Rivera Shuffle (Cabo-Vallarta-Mazatlan). We saw a lot of the lovely little port towns along the Sea of Cortez. Been to most of them before, but liked them all.
The tours: Other than Copper Canyon and a Sierra Madre trip out of Mazatlan, we really weren't interested in seeing anything. We were happy to bum around the port towns, especially Loreto and Guaymas. A pity Cruise Critic doesn't list these ports on its drop-down menu. I would be happy to write about them.
Le Club Voyage: a number of events for past passengers, including a brunch in Aqualina and the usual LCV passengers event in the Lounge. The Aqualina brunch was nice. The passengers event was nothing special - except when the LCV representative tried to explain the "new" expanded status levels. Discoverer was the top level. She explained this would be surpassed by two new "super" levels - but was at a loss to explain whether, at those new levels, your treatment would be anything different or better than Discoverer. The changes were apparently so new that even the LCV rep was still trying to figure it all out.
Would we sail on Azamara again? Perhaps. The itineraries are really interesting and we like the small ship experience. But Azamara's bread-and-butter is its European and Mediterranean cruises - a little far to travel, for us. Azamara won't tear us away from Celebrity and Crystal. It does, however, give us another cruising option. This was one of the nicer cruising experiences I've ever had. Less
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Cabin review: 6030
Location: Port side, adjacent to the forward elevators and stairwells on Deck 6.View: These staterooms overlook the ship's tenders. Our window had a view of the smaller crew's launch boat and actually gave us a view outside - an advantage over the other obstructed cabins at this level.Contents: two twin beds pushed together into one. Two nightstands with built-in lamps. A desk and stool (no chairs, sofas or love seats). Closet space at the other end of the room. Life vests are on the top shelf of the closet. A cabinet near the door holds a small flat-screen TV, the room safe and a mini-fridge.Bathroom: As small as I've seen on cruise ships. This, of course, could be due to the compressed size of the room since the tenders take up the rest of the normal usable space. A large person would not be happy with the shower, which gives you very little space to bend over or turn around. We received shampoo, conditioner, bath gel, body lotion, bar soap, and a jar containing cotton balls and swabs. There is just enough space to stow your bathroom gear.Stewards: Service was average. The room was kept up well, but there was dust on sills and mirror frames that had not been cleaned in a while.Noise: Occasional passenger noise from the elevators nearby. That was not as much of a problem as being right above a set of doors on Deck 5 leading out to the passenger walk and deck chairs underneath the tenders. The slamming of doors makes a lot of noise, especially on windy days and evenings, and when stewards set up cushions and towels on the chairs at sunrise and remove them at sunset. Light sleepers will find this noise to be a huge distraction and very annoying.
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