This was our 4th cruise (RC, Celebrity and Carnival twice) but I will compare apples with apples .Two years ago we went on the Freedom, this year, Feb.02 on the Conquest and it’s hard to believe these two ships belong to the same cruise line. On Freedom there were more food choices and the food quality ranged between average to good+ with the excellent Indian food station. On the Conquest ,however, much fewer food choices , the food looked more like hit or miss and the quality ,mostly, less than average : Morning scrambled eggs tasted like real eggs only on the first day, while the rest of the time they felt powdery, watery and tasteless(made of egg powder?),the fish(fish and chips station)was extremely greasy and the iced tea…was an unsweetened regular cold tea .We ate most of the time the truly wonderful hamburgers and the tasty pizza.
As for the entertainment; On the Freedom, entertainment was very professional, well- made and it showed! On the other hand, on the Conquest, it was almost non- existent: The main shows consisted of lipsync bunch of people with a limited ability to dance, and if you didn’t have a seat in the centre(most people, that is), you were able to see what was going on back-stage! Same people 3 times, with only different songs.1st show called DIVAS, 2nd BRITTS and a 3rd I can’t recall. Any high school production can be done more professionally and more entertaining than that! The singer with the guitar was mostly boring and the other group (with the female singer) average, at best. No live band at the pool area, either. Mostly same songs over and over.
My son,11 years old(and 3 months)was looking forward to spending time in the children’s program but only one short visit he thought it was boring and not well supervised(Some younger kids were jumping on couches making a lot of noise).We asked to move him up an age group from the 6-11 he was in to the 12-14 age group .The councilor said it was impossible due to Carnival’s policy but if he was a few months older(still less than 12yo) they would have moved him. That IS A COMPLETE LACK OF COMMON SENSE, SENSITIVITY TO GUESTS’ NEEDS AND A TERRIBLE CUSTOMER SERVICE. They never even asked him to come back and try again or offered different activities .Needless to say he didn’t go back and was very disappointed.
Service was very good. Guest Services were professional, helpful, but not very friendly. One employee from the jewelry store was very unpleasant on two different occasions (She was Polish, not that nationality matters, but I don’t know her name and maybe management would like look into it).Personnel in buffet area, Lido deck- very hard working ,VERY friendly and really made everything look better on the cruise!
Ports: Nassau is okay, St. Thomas and San Juan are beautiful and the beach in Grand Turk is wonderful and relaxing.
We took this cruise based on itinerary and a previous true fun cruise with Carnival, but this time it was a big disappointment for all of us. It looks like all Carnival cares is to get people on board,get them to spend money... and not give much back in return,thinking, there's a lot more (stupid)fish in the sea!