Our cruise left 12/17/06.

We booked our airplane flight through the cruise line. They booked us on American Airlines out of LAX to leave at 7:00am PST and arrive in Miami International at 2:46pm EST. American no longer gives you any type of food (not even pretzels), although they will sell you a sandwich for $5 or a muffin for $2. When we arrived at the airport, we had to wait for approximately 30 minutes for a bus to arrive. We did not end up getting on the ship until 4:45pm. At that time they were already announcing the muster drill and all dining areas were closed down. This was very upsetting as as we had not eaten anything for about 8 hours.

Once the muster drill was over, we were told that the Windjammer cafe would not be open until 6:00pm, but we could get room service. We went directly to our room and ordered room service from the TV at 5:15pm. We were promptly called to confirm our order and told it would take 40 minutes to deliver. This would still be before the Windjammer opened so we agreed. After about an hour, I called room service and was told the food was already on its way. At 1 hour 10 minutes, I called again and was told they had just left. I questioned them about lying to me earlier and they apologized. At 1 hour 20 minutes, I called guest relations to complain. The gentleman first told me I should just go to the Windjammer. I became angry and explained everything that had happened and if I had known it would be 1 1/2 hours, I would have waited the 45 minutes and went to Windjammer. He called room service and a few minutes later I was contacted by the supervisor "Donna". She apologized and assured me this would be taken care of. While I was on the phone, the food finally arrived after 1 hour 30 minutes. The food was quite good, but this was not getting the cruise off on the right foot. Also, since we got there so late, we were unable to make a reservation for Chops as they were completely booked up. Read more