My wife and I have cruised Royal Caribbean before, most recently a cruise in the Med in 1913. We booked an eleven day Caribbean cruise on the Legend of the Seas and were VERY disappointed with the experience. First, a positive comment: the staff members were exceptionally helpful and polite. Now for the not-so-positive. Our toilet stopped flushing [no vacuum] four times during the cruise. The shower drain plugged up and overflowed on the the bathroom floor. The emergency drain was also plugged up. This was NOT a pleasant experience. Because of maintenance issues with our originally-booked room, we were upgraded to a balcony room. Nice.....but the balcony door would not latch and slid open and closed all night in mmoderate seas. The worse thing about our cabin was that there was no refrigerator; first time in a quarter of a century we ran in to this. As an insulin-dependent diabetic, I had no way to keep my insulin cold and, as a result, lost two-thirds of a pen of the medication. Lack of a 'frig was totally unacceptable. Instead of sinking $50 million in to redoing the ship a year ago, it should have been sold off to a lesser operator or sent to India for scrapping.
We realize that cutting back on the quality of the food served is an easy way to save money, but it is something that does NOT make a favorable impression. The dinner menu in Romeo & Juliet lacked variety. In Windjammer at breakfast, the scrambled eggs were invariably undercooked and ranged from cold to barely lukewarm. Mushrooms, something that I enjoy at both breakfast and lunch, were available just once instead of at each meal as per our most recent RCI cruise. The French onion soup was a disgrace. It was anemic, almost tasteless, and contained virtually no onions. Other appetizers, however, ranged from decent to very good . One excellent comment on the food: the salad bar at the noon meal in Romeo & Juliet was outstanding.
As for shore excursions, we had two marginal ones [Aruba and Bonaire] and one excellent one [Antigua]. Entertainment ranged from absolutely excellent [world-class female violinist] to marginal [trio that played daily in the Centrum]. Sharing the facilities at Labadee with passengers from another RCI ship was not a happy experience, especially as far as food service went. Hamburger patties were overcooked and cold and the buns were still frozen. Only favorable point about Labadee was that there were personnel on shore to get lounges set up for the guests.
The boarding/disembarking processes were well-organized and went smoothly. Luggage was delivered to the cabin within a reasonable time period.