We found the Navigator of the Seas to be a fun experience overall.
With few exceptions, the crew and staff was very helpful and friendly. The best of any cruise ship we have been on. We also found the service desk staff to be very friendly and helpful which was a novelty compared to other cruise lines. One negative was the phone service for maintenance and the operator. Poor and nonexistent at times. (no one answered the phone).
We found the design in the ship to be somewhat different then others we have been on and we really like some features like the Royal Promenade which has a refreshing layout. This was the first cruise since refurb so there was some new features like digital signage added to help navigate the ship. There was also problems. Our Toilet did not work one evening and intermittently during the cruise. A Stinky cabin is no fun!
Cabin was large and clean although the cabin steward service could be improved.
We would like to see more variety of food on Windjammer deck. (Lido on some ships). Examples: Carnival has a deli, a pizzeria, a hamburger/hot dog station and a Asian cuisine station.
Windjammer food was good but limited. The drinks like lemonade was bland. Soup was to salty for our taste.
I would prefer less $pecialty restaurants and more variety in the existing food places. I don't like having to pay extra to get what I expect from a cruise. If this trend continues then I'll stop cruising.
There were restrooms that were out of order and some were not very well maintained. The Promenade cafe service was almost nonexistent at times. One person serving the guest while others staff stood around talking.
The biggest issue was Debarkation. Debarkation was horrible! No organization! Cannot understand why Cruiselines put so little resources into debarkation. After all, this is the last thing a guest remembers and certainly left a bad memory in my mind. We are valued guest up until it is time to leave and then we are cattle.