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Crown Princess Cruise Review by summersbreeze

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Crown Princess
Crown Princess
Member Name: summersbreeze
Cruise Date: January 2014
Embarkation: Fort Lauderdale (Port Everglades)
Destination: Eastern Caribbean
Cabin Category:
Cabin Number: C727
Booking Method:
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Member Rating   3.0 out of 5+
Dining 1.0
Public Rooms 5.0
Cabins 4.0
Entertainment 3.0
Spa & Fitness Not Rated
Family & Children Not Rated
Shore Excursions Not Rated
Embarkation 5+
Service 2.0
Value-for-Money 3.0
Rates Not Rated
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Ship Facts: Crown Princess Review (by Cruise Critic!) | Crown Princess Deck Plans
Standards are slipping

I took a group aboard the Crown and we were disappointed in how much the service has gone down in just a year (the group was on this ship last winter too.)

Food was warm not hot. Service was slow. Orders were mixed up and some never got serving they had ordered.

The first night we had a table with eight squeezed into a table for six. The chairs had arms on them so I couldn't get my chair close to the table and had to sit on the edge of the chair.

After speaking with the Maitre'd we were moved the next night, after his telling me it was "impossible"

The room steward wasn't much better. Whenever I asked for something, it never arrived.

Much to my surprise they no longer offer dry-cleaning. I had packed lightly thinking I could have an couple of things cleaned mid-cruise and stretch my wardrobe. I was advised by the room steward to not use their "professional cleaning" as they just toss it into a hot washer and hot dryer and the clothes would be ruined.

It's unfortunate that we're booked on the Royal for 28-days in April and I am hearing a lot of complaints about that ship too.

Princess went "down the tubes" years ago but we had been pleasantly surprised that their level of service and quality of food had improved significantly but they seem on a downhill slide once again.

Letters to Princess are ignored.

Our flights on our next cruise were booked through Princess and it's been a nightmare. So far, two of the flights don't even exist!

This may be our last cruise with them.


Publication Date: 02/17/14
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