This was our fifth cruise and was our worst experience for a variety of reasons.
Entertainment: The entertainment was awful. They had a magician who isn't worthy of a child's back yard birthday party. Not only was he bad one night, but they had him back to entertain the following evening! The same guy! One the night with the best show, they didn't have enough room to seat everyone. We had to stand at the back of the theater to get a glimpse.
Activities: As hard as it is to believe, they managed to totally mess up Bingo. They had an electronic bingo pad to make things simpler, however, the device was not functioning properly and caused a ton of confusion. Many guest workers were summoned to the event to try to calm tempers. This caused workers to miss their assignments at other locations - like a scrabble tournament where nobody showed up to organize.
Free Style Dining: This was a disaster also. They used a number of electronic boards to identify the seating availability within these restaurants. This is a great idea however, the boards were usually wrong. They had seating available at restaurants, but when we got there, they were closed. The portions of food in the paying restaurants were so small that it was infuriating. And to top it off, the evening following a paid-for dinner, we ate at the 'free' restaurant, only to have the same offering as the night before where we had to pay!
Nickles & Dimes: On virtually all cruises that I had been on before, you were offered a complementary cocktail as you boarded and/or as you left land. Not on NCL Jewel. They offered $9 drinks when you arrived which confused people who thought that the drinks were free. On one occasion, a lady grabbed a drink and walked away only to be chased down by an employee asking for her room key to pay for the drink. Also, on New Year's Eve, staff walked around with glasses of champagne. Free? Of course not; they charged you $6 for a small glass of champagne. And the tipping for their staff was not left to your discretion. All tipping (rooms, restaurants, cocktails, etc) were automatically added to your tabs. This resulted in a lack of motivation for great service.
Kids Club: Our party consisted of 2 families with 5 children. As the children are relatives living far away from each other, we intended for them to spend a lot of time together. Unfortunately, NCL ruined that also for us. Our 9 year old child was prohibited from playing in the 10-12 year old Kids Club. Ditto for our 13 year old son who was not allowed to hang out with the 12 year olds. They had a 'no exception' policy. How's that for customer service.
Overall Rating: Simply awful and not worth the money. I could go on about the ship, but hopefully, you get the picture.