Your Ultimate Cruise Guide

Arcadia Cruise Review by alpeg: P & O Cruise Standards bottom of the heap

Arcadia 2
Member Since 2014
0 Forum Posts

Overall Member Rating

P & O Cruise Standards bottom of the heap

Sail Date: December 2013
Destination: Western Caribbean
Embarkation: Southampton

Having cruised for over 25 years, several with P& O, we returned from this Christmas/New Year cruise exceedingly disappointed with the level that standards had dropped to. The hygiene levels were very poor indeed. We lost count of the number of times we had to ask for the tables to be wiped down in the Belvedere Restaurant (Buffet), because of food or drink spills still on the tables. Toilets were repeatedly out of order - on 1 day we visited 6 sets of toilets between promenade deck and the pool deck before we found any working. Some individual toilets never worked for the entire cruise. At other times it was wash basins or hand driers not working - the knock on effect being empty paper towel holders. Other than in the Meridian restaurant there was no effort made by staff to encourage people to use the hand gels.

There were also some very strange, garbage type, smells in several places on the ship.

One of the days returning from the Caribbean, the water in the More Neptune Pool continued to overflow for several hours. This made this important main area impossible to use - water was swimming around the tables and chairs, normally used for eating, reading, playing cards or having a coffee. A very dangerous situation for some of the less mobile passengers. The water travelled as far as the lift areas and upto the Belvedere restaurant. The carpets took days to dry out. Why did it take so long to make the decision to empty the pool? - Bad management!!!!

The entertainment listed in the Horizon seemed to be mainly seminars by spa and gym staff - very little else.

This seemed to prove our opinion of the ship being very understaffed.

It is no wonder so many people on the ship were ill with chest infections, including us. First time we have ever been ill on a cruise. We are in agreement with many that we spoke to on the ship, we will not be cruising with P& O again. We will be returning to Royal Caribbean and Celebrity Cruises, who still care about the passengers Less

Published 02/13/14

Helpful? Thank alpeg
0 Helpful Votes

Read more Arcadia cruise reviews >>
Read Cruise Critic's Arcadia Review >>

Compare Prices on Arcadia Western Caribbean Cruises

Cabin review: G93

Good size cabin with good storage space for 2 people

Member Since 2014
0 Forum Posts
Enrichment Activities
Family & Children
Fitness & Recreation
Public Rooms
Shore Excursions
Value for Money
Skip X

See Arcadia deals up to 82% off:

July Deals
Arcadia 59% Loved It

17 Night Mediterranean Cruise
See all Arcadia Deals >>

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add to your address book.
We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.