We have been on about 10 cruises, have sailed with Carnival, Royal Caribbean, and MSC, and have just returned from a 7-day on the Celebrity Summit out of San Juan. Overall we are extremely impressed with Celebrity.
At first, we were not sure we were going to be happy on this cruise as when we checked into our stateroom, (an inside cabin), there was a large wet place on the carpet next to the bathroom door. We called stateroom services right away and they were there in a flash. They explained that the silicone caulking in the bathroom needed to be repaired and a workman came soon to do the work while we were at dinner. The next day they brought a blower to our room to dry out the carpet alll day while we were ashore.
We had read that the Summit had just had a remodeling done, but the floors in the Ocean View Cafe were out of level and had many weak spots that could trip you up, so we were wondering just what had been remodeled.
However on our second evening we went to the main dining room for the first time and enjoyed the most delicious meal ever on a cruise and the very best of service from our waiter Ferdinand and his assistant, Hanif. The Maitre'D was also very impressive, always stopping at our table and taking plenty of time to talk to us and to see how our day was and to be sure we were being well served.
On our third day, we returned to our stateroom to find a gorgeous bouquet of flowers, a bottle of champagne and a bowl of fruit. There was no card and we asked our steward who told us it was from Customer Relations because of our problem with the carpet. Can you believe that?
Also, on returning from shore excursions there was always an ice cold cloth and cup of water waiting for us as we reboarded the ship. That was so so welcome after a hot day on a Caribbean island!!
We also enjoyed watching the Superbowl on the mega-screen in the ship's main theatre. And the production shows there were out of this world. Simply terrific!
Can't say enough about the Spa pool (Adults only) area. So relaxing and fun.
All in All, we would rate Celebrity far above all the other cruise lines we have sailed with.