Just returned from our 2nd cruise - this one was on the Jewel and the previous cruise was on Carnival Spirit. What a massive disappointment!!
According to fellow diners who WERE regular P&O cruisers, and from our experience, the bean counters have destroyed the experience by cutting back on so many of the things that make cruising enjoyable.
We found the quality of the food in the buffet very poor, the cost of a the 'extras' excessive, the level of service to cabins below standard (one service a day), free food during the day outside of meal hours is no longer available. Other ships provide free food options and a large choice in the buffets.
Everything and I mean everything, costs more. A big shock was the internet which works out at approx $50 per hour!!!!! OMG! Plus it is extremely slow and you can only access it in public areas. Drinks are expensive and you are not allowed to bring any alcohol on board.
The Oasis area is a joke - only a scrap of shade, no pool or spa area - but there is a shower!
So you are forced to use the main pool area which is constantly filled with very loud music, screaming kids and the design doesn't allow for adequate air flow on hot days.
The design of the ship is very poor! The Spa (which makes money - although way over priced) takes up the prime view areas - which is strange as if you are having a treatment you have your eyes shut?? As a result you can't sit and watch the view from any of the bars as in the only one that does offer a side view, the lounges face inwards! The tiny gym is dangerous and seems to have been an after thought.
Communication to passengers is sparse and you have to rely on 'passenger whispers' to find out what is going on.
The entertainment was ok - but nothing amazing. At night, there isn't really anywhere with atmosphere where you can dance or sing along. On the few times when people started to dance, everything stopped as they only have 45 minute sessions? Strange!
Please save yourself some money and avoid going on the Jewel. You may spend a little more initially on the other lines but you will have a much better experience and in the end it will cost the same.