We have done the Transatlantic cruise on board Ventura and Azura for the past few years each time the services you get has been getting poorer and poorer The meals in the main restraunt are becoming ordinary and the level of attention you get off the staff is left I think this is because they are reducing staff numbers the waiters are looking after more tables.
Tips are now added daily to your onboard account so there is no need for the staff to do that little bit extra.
The meals are now pre plated rather than the veg being brought and served so you can choose which veg you would like. The entertainment teams are not able to run all the games they once did, When I aked they said because of health and safety they coudnt play the pool games staff v passangers.
I am disapointed that Ventura is being based in the med as it is the only ship with a covered pool that at least you can use when the ship leaves southampton in colder weather.
Love the ship itself and find it brighter than its sister ship Ventura.and the two smaller ships Oceana which is also a lovelly ship and Oriana that is now a adult only ship and in need of a complete refurbishment. I have only been taking holidays on cruise ships for 5 years but have done two a year.
Disapointed for the other members of the family and friends that came with us for the first time as we had over 10 cabins in total.T
Theater shows are great Entertainment staff did there best worked realy hard and extremly helpfull went out of there way to make the holiday enjoyable. Just not enough of them felt sorry for them As they ran from event to event.
I wnt be booking another with PO this year and will now look at other cruise lines.