Serenade of the Seas Has Major Problems: Serenade of the Seas Cruise Review by emilyfrost
Overall Member Rating
Serenade of the Seas Has Major Problems
Embarkation: New Orleans
We had minor dealings with the Concierge, who was less than friendly and actually came across as somewhat arrogant and a little insulting as he "talked down" to us (the "old folk?").
One promise of help from Guest Services never happened; and another request had to be repeated later in the week before being handled.
We chose to handle our own tipping rather than have it added automatically to our account. On the last evening, we left an envelope (containing more than the recommended amount), on the bed for our cabin steward. When we've done this on other ships, the steward has always left a brief "thank you" note. But not this time ... and that summed up the approach to service throughout the entire ship.
We admit, freely, that RCCL is our favorite cruise line; but, if this had been our first cruise with them, we would never have returned. Less
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