This was our 2nd time on Serenade of the Seas but the first time sailing her out of New Orleans. We are avid cruisers, our favorite vacation. I had read some of the reviews on cruise critic so was a bit curious to see what the ship was like since it was renovated recently. Found the ship to be very clean, loved the renovations and the new layout of the areas. We did sail about 90 minutes late out of NOLA due to waiting for a food truck, very important you know. The late departure did not affect any of our ports. Key West was our first stop. We walked the town, found the southern most point of the US. Very nice town, beautiful weather. Nassau was our 2nd stop. Huge waste of time, town is dirty and very unfriendly. We walked a bit then returned to the ship. Coco Cay was very nice, great weather, etc.
Our cabin was 9502, 2nd frm the front of the ship. By the way, this was one of the smoothest cruises we have been on; water was extremely smooth. Cabin was small, we kept bumping into each other. Our only complaint was the bed, it was hard as a rock, like sleeping on the floor. Considering that the majority of the passengers on the ship were passengers were "senior" citizens.........we couldn't wait to get home to our own bed. Our cabin steward tried to help out by padding the bed more, did help some.
Overall, great service. Windjammer Cafe was good, dining room service impecable.
Disembarkation was interesting......we experienced propulsion issues sometime during the night Friday night. Ship came to a full stop (we didn't know) and for 3 hours the crew worked on fixing the problem. Problem resolved and away we went again. Captain kept everyone up to date. Just as we docked in NOLA, an announcement came over the PA, "Oscar, Oscar, port side" crew went running. Apparently Oscar is code for man overboard as the Captain came back on and said the man had been rescued by a tug boat nearby. We finally docked around 11AM. Disembarkation went fine, no issues there.
Parking at the Julia Street terminal for Royal is absolutely terrible. You park in a gravel parking lot then have to haul your bags back to your car; all this for $112.00 for the week. Last year on Carnival we parked in the Erato Street garage, same price but was in a parking structure. Hope Royal does something about the parking.
Overall a great cruise. We are loyal to Royal Caribbean, hope to sail on Quantum this November.