I spoke to the Access Coordinator before I booked this trip because I would be traveling with my husband who is in a wheelchair. I was given an handicap accessible room but wasn't asked any questions about what my husband's special needs might be. Before the trip, I called the Access Coordinator again to see what help I could get with getting on and off the ship. I was told that there were no porters so that only carry-on luggage could be brought, I said that we had carry-on luggage but I would need help because I would also be pushing a wheelchair. I was told to look for the Special Needs Assistant when I got to the terminal. I was directed to a blue sign that said Special Needs Passengers but there was no-one there. After waiting a while, I inquired and was told to go on ahead to check in - with no assistance! We then had to walk from Pier 90 to Pier 88 which I again had to do with no assistance. I did get some help from "Margaret" who said she was a VP at NCL. She pushed the chair up the steep ramp unto the ship for which I was very grateful but I was on my own after that. I asked for help when we got on the ship and finally had someone push the wheelchair for me. He told me that our room was not yet available but that we could go up to the 15th floor buffet to get some lunch. I asked where I could check my suitcase since I did not want to be dragging it around while we went upstairs to eat but the man just kept repeating that the buffet was upstairs, not seeming to understand what I was saying, even after I repeated myself many times. Fortunately, he was told that the room was available a few moments later so I wasn't stuck having to drag a suitcase with one hand while pushing the wheelchair with the other.

The buffet was a madhouse. It was hard to find a table, there were long lines for food and the food was poor. Getting around the buffet with a wheelchair was particularly difficulty because it was so crowded.

Our room was nice but had mechanical problems. The toilet only flushed about 2 out of 3 times which I was told was due to the fact that so many other people were flushing their toilets at the same time. This happened throughout the weekend. It was cold in the room but it took a long time for someone to come up to the room and he never really did anything. I then asked for a blanket because my husband, who has a neurological condition, was cold. The blanket was never sent but I was finally able to get one from our cabin steward, Sheila. Sheila was one of the few people on board who was helpful. The lights over the desk stopped working the second night and the shade for the window broke our second night as well. Read more