Upon arrival, everything seemed to be good. Our cabin steward, Dominick, was terrific. The food in the Dining Room was very good and the wait staff was remarkable. The food in the buffet was good for a buffet, there was plenty to choose from, so you could find something you liked. East Coast Connection was great and a Duo that played mostly in the Wheelhouse was good. The rest of the entertainment was mediocre at best. There was plenty of seating around the pool.
On the flip side, the condition of the boat, after being aboard for awhile, was grungy. Carpets were coming loose, several elevator buttons didn't work, lounge and dining area ceiling panels loose and where some lighting was repaired, panels not replaced. Areas that were supposed to have double-doors had one missing. Wallpaper was peeling off the wall in the halls. There were soft-spots in the floors including one in the elevator. None of this was overly terrible, but not what you would expect from this caliber of ship. We have previously sailed on the Star Princess, so we had a good comparison.
This is the first cruise we have ever been on at 11:00 p.m. everything was completely shut down with the exception of the casino and the deli down in the atrium area.
After being told about the Norovirus, there were no extra hand sanitizer distributed, and those that were there were often empty. The men's public area bathrooms often were out of soap and paper towels. There were public restrooms out-of-order as well, they were eventually repaired.
If you got up very early in the morning, you had to walk past bio-hazard bags in the hall from rooms where there were sick people.
Tuesday night, the Captain told us we were not stopping in Belize, our final port, because fog was forecasted in Galveston Saturday and the port could close. We would be required to get off of the boat Friday because the CDC was overseeing the cleanup of the boat. Princess did provide a nice motel room and transportation to and from the hotel. They credited us one night from the cost of the cruise to cover any food for the night and next day. They also offered to credit us 20% toward another cruise booked by the end of 2014. If all this wasn't bad enough, not going into every little detail, Princess arranged our transfer from the hotel 9:00 a.m. Saturday when our flight didn't board until 3:30 p.m. That is all they offered to do, if we wanted to wait, we would need to make arrangements and pay for it ourselves.
Thank you Princess for a not-so-wonderful 32nd Anniversary Cruise.