This is my first review but not my first cruise. I am always pleased with the cruises I take on Princess.

We flew in day before departure as we always enjoy a pre-cruise night. This time we stayed at the Hyatt Regency Pier 66 in FLL. I booked the room through Expedia which was an ocean view in the Tower. Upon arrival we were not given that type of room. The room had a view of a gravel roof top with palm trees in the distance. Not a drop of ocean water to be seen! We documented this with photos and I have my confirmation that states ocean view and will be disputing with my credit card company. I called Expedia who had seen the photos and they put me on hold to call the hotel. They wouldn't make any adjustment and my request for a partial refund was declined by both Expedia and Hyatt Regency Pier 66. They stated that ocean view rooms are not guaranteed and it depends on availability upon check in. I've never heard of this. I've booked plenty of ocean view rooms for land and cruise vacations. It was disappointing to have a vacation start this way. Please be aware when booking with Expedia and/or the Hyatt Regency Pier 66. Last year we stayed at the Hilton Marina and will definitely go their again. They were booked which is why we opted for Pier 66 plus I had read so many great reviews. We won't recommend the Hyatt Pier 66 or stay there ever again.

We do love Princess Cruises! Embarkation was easy and when we arrived and went through check in, they had already started allowing guests to board. We went to our room first and dropped off our carry on bags. Read more