A disorganised ship run mainly by Asians and catering for that market as the food was bad - dried up and overcooked food or the roast beef coming to the table was rare. The lamb shank I had was "off" and had to be returned, ditto the salmon. The choice of food was extremely limited. Every night there were less and less people dining in the main restaurant. The service in the restaurant was in the main slow. We were appalled that on the one formal night of the cruise, diners were allowed to come into the restaurant in any old thing that they happened to be wearing, although RC specified that diners would not be admitted to the restaurant if they were not properly attired.
Our cabin was in the main OK, but we were unable to get any cold water out of the sink tap for the whole of the cruise, despite reporting many times. Had to clean our teeth with hot water! On one day, brown sludge came out of the tap and shower - we had to run both of these for over an hour to try to clear it up. We were told by the staff that this was due to maintenance work being undertaken!
The production shows were good and Gordon Whatman (cruise director) worked very hard to keep things going. Although the Captain seemed out of touch with what was going on in his ship. Having to go though smoke hazed casino to get to the Savoy theatre each evening was thoroughly depressing, especially as RC make a big "thing" about smoking on board ship.
We only went on one trip to Kuala Lumpur - that was enough, we thought KL was disappointing and certainly not worth the cost of this excursion.
The embarkation and disembarkation was good.
This was the first time we had sailed with RC (we cruise a lot, mainly with Cunard who know how to run their 3 Queens properly) and regretfully, from what we have just experienced - it will our last.