Celebrity Reflection Review
Rating by category
Additional details
Our 5th Celebrity cruise in the past 3 years and a bit of a disappointment in overall service of past Celebrity cruises.
The ship is GRAND and the largest we have ever sailed upon, and being new and modern, the amenities were very nice and special.
But it is apparent where Celebrity has seemed to cut corners in order to cut costs to the detriment of passenger retention in my opinion. Gone are the smiles and eagerness of the crew to be helpful, they looked tired, bored, and the management appeared to have little concern of passenger satisfaction. It was like pulling teeth to get a good morning or hello from all but a few.
Cabin Review
The cabin was very nice and the bathroom and balcony very roomy. Plenty of closet space.Typically enjoying RS cabins, we were pleased with this CS and can recommend it. If we ever sail Celebrity again on an S-class ship, we will strongly consider the CS.As mentioned before, the butler service was non-existent.