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Riviera Cruise Review by LHT28

Home > Reviews > Member Reviews > Riviera Cruise Review by LHT28
Riviera
Riviera
Member Name: LHT28
Cruise Date: January 2014
Embarkation: Miami
Destination: Southern Caribbean
Cabin Category: A
Cabin Number: 9069
Booking Method:
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Member Rating   4.0 out of 5+
Dining 4.0
Public Rooms 5+
Cabins 5.0
Entertainment 4.0
Spa & Fitness Not Rated
Family & Children Not Rated
Shore Excursions Not Rated
Embarkation 5+
Service 4.0
Value-for-Money 4.0
Rates Not Rated
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Ship Facts: Riviera Review (by Cruise Critic!) | Riviera Deck Plans
winter getaway

Riviera Jan 13th to 23rd

My opinions and observations.

Embarkation day went smoothly. We arrived just before noon, were cleared by port reps to go to the registration desk in short order.

The concierge line was short and moved quickly ...we boarded the ship then went to The Terrace for lunch.

Service seemed to be a bit disorganized even for the first day.

The cabins were ready around 1:30pm.

The luggage was already waiting at the door ...minus 1 lock.

Not sure who or why someone needed in my suitcase but I am getting tired of buying new locks ...need shares in a lock company .

We met our friend later in the day and arranged to meet for dinner in the GDR that night.

Did a short tour of the ship to see some of the differences from Marina.

At dinner the three of us were seated at a table near the chandelier very nice location.

Now the trouble begins, we had our menus and water was poured...we then sat for quite some time.

People that were seated about two minutes after us at the next table were eating their first course ...we were still waiting for someone to take our order.

Finally DH went back to the entrance and spoke with Maitre'd ...seems some mis-communication on who was serving our table.

Finally some service, dinner was very good once we got it.

This not the Oceania service we know.....we put it down to embarkation day teething problems.

Next day the invisibility issues continued for us, in the Terrace several waitstaff passed our table without asking if we want something to drink, they did ask other tables next to and behind us so not sure what the problem was but we were not impressed.

Another issue was in Toscana ..we arrived shortly after our set time of 6:30pm. Seated at a large table for 7, two ladies joined us, we still had two seats to be filled.

Well after 7 pm the other occupants were a no show but until one of the ladies asked to be served now.... not one of the staff could have thought of that on their own?

The restaurants give you 15 min leeway after that they should just serve those that are at the table

If people cannot be punctual when sharing a table then they can eat elsewhere JMO

Red Ginger another fiasco, DH had chicken satay the chicken, it was not cooked in the centre, then the summer rolls tasted like someone had put some cleaning solution on them ..I had one small taste and could not get the taste out of my mouth for hours.

Jacques ..My salmon was overcooked to the point it was so dry it was hard to eat, DH had the Dover sole ..he said it tasted & smelled fishy also over seasoned with lemon.

More minor problems but it was getting depressing to think about them.

There seems to be less staff or less training or both, it is not the Oceania service we have had on past cruises.

This was a cruise to enjoy the ship and relax, we made very little plans for tours so spending more time on the ship these little things were more noticeable.

The production shows were a great improvement over the ones in the past but the solo performers we gave a miss ...just not to our liking.

We prefer the classical musicians like on the R-ships.

The food and service in the GDR, The Terrace and Waves was very good with a few exceptions that we could overlook.

One little nit pick..they put these mats on the floor next to the bed at night ...more than once I tripped on the darn things, finally just put them in the corner

There is no backing on them to keep them from sliding around and are a hazard. They should save the money and forget about them. JMO

We did not do any ship's tours so cannot comment on them.

In Barbados we organized a tour to the Agapey Chocolate Factory there ..well worth the walk and the price.

The owner explains how chocolate is made and the differences in the beans etc..

You got to taste the different types of chocolate and sugars used.

Highly recommend this tour but you need to prebook and prepay in advance .

Overall the cruise was good with the exceptions already mentioned above.

We just seemed to have more bad luck on this cruise than any other we have done with Oceania .

Will we book Oceania again? Time will tell! Watching future reports to see if the service improves.

 


Publication Date: 02/06/14
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