On the first night we went into the spa to make reservations and upon leaving there was a planter sticking out from the wall without anything in it, because the hallway was crowded my husband didn't see it and fell. We went to the doctor and paid $35.00 for a bandage. We were told to submit the bill to our insurance company. which I don't think Medicare will pay for a bandage.
The buffet was not very good, the burgers were terrible, the fries were cold. The pizza was good!! We therefore only ate in the dining room, sometimes some of the food was barely luke warm. Our table mates were awesome. We were seated at lunch one day with the waiters station right in front of us, it was noisy from dishes being clattered and the chatter from the waiters.
Our balcony room was nice but the people in the next cabin smoked so we couldn't sit on the balcony. Ours was a handicap room so the shower had just a small lip and the water did not drain so we had water all over the bathroom floor which we had to put towels and the bathrobes on the floor to mop up the water. The towel holder was pulled out from the wall so our towels had to be left on the sofa. We told them about the towel holder and the water but they didn't get fixed.
There was about 80% Europeans, with children who were allowed to run into anyone in their way, most of the young parents were rude. I really don't think that MSC Divina is trying to get into the American market because they catered to the Europeans. We saw one family who had a baby and small children in the hot tub even though the sign said no children, a steward walked right past, looked at them and kept on going, nothing was said. We decided that we wouldn't take a chance and use the pools or hot tubs because we didn't know if the water was clean. One steward very loudly chastised a waiter in front of everyone. A lot of the staff had the flu and had to work anyway.