Having been on several other Thomson cruises in recent years, including two previous Canaries cruises with them, we had high expectations. Embarkation, was well managed, having booked online an inside cabin on level one or two we knew what to expect. However, on entering cabin 900 we were confronted with not only the loud drone of the engine next door but also the continuous very loud tapping of something. At first we thought it was the lift cable in the adjacent wall.
On contacting the reception we were told it was not the lift, no other room was available but they would offer one if it became available.
We were told that as we had booked late we had to have what we got. Written and verbal complaints were ignored with polite letter.
What followed was night after night of impossible sleep ,ruining the whole holiday. The fact that the entainment was of the usual high standard, food good, restaurant service excellent, and refurbished cabins good for the money. All this matters little if you cannot sleep. We have been on over 30 cruises on over 20 different ships and have never had a problem sleeping.
We must congratulate the way the ship dealt with the massive outbreak of norvovaris, affecting both crew and passengers. Hopefully, the deep clean with all passengers taken off the ship, in Tenerife will resolve the problem.
Cabin 900 in our opinion should not be offered until the noise problem is solved. Obviously, they cannot do anything about the vibration that affects all parts of the ship.