So Disappointed that we canceled the next cruise to Asia: Seven Seas Voyager Cruise Review by Colmena
Overall Member Rating
So Disappointed that we canceled the next cruise to Asia
Destination: Europe - Eastern Mediterranean
Embarkation: Rome (Civitavecchia)
Below are the issues we encountered, I received a letter from Regent offering a $300 shipboard credit, which was a joke. Again they did not care about making things right, this was the same lip service we received on the boat.
Disorganization at the airport upon arrival
Late leaving hotel due to late arrival of vessel from Dry Dock More
Long lines once we were at port.
Men(workers) smoking right next to us as we were getting on ship
No hair dryer in room
Tub leaked first night
Took two days to get hot water to the room(after multiple requests)
When finally repaired, the water in the tub was yellow, the plumber told us it was normal.
Had asked for diet coke in the refrigerator, two were there was told they were “waiting” for a delivery to the ship from butler
Food in restaurants was palatable but not good.
Several times I sent steaks back that were over cooked
Hot dogs delivered as hot appetizers from Butler. We did not eat them at lunch and were disgusted that they were re-purposed.
Ship had just come out of dry dock, obvious it was not ready for passengers.
Asked several requests to speak directly to the hotel manager I gave up, but then our suite flooded overnight and we were moved to a larger suite.
Disorganization at departure, no request for no feathers for our room at Westin Europa. Poor organization for our airport departure as well.
Six stars this boat is not, my biggest complaint is that I am used to asking once to have a repair or change made, I am highly unused to multiple requests. Less
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