This was our first and last Regent. I have sailed with Sea Dream and Seabourn and have always been pleased. I wish that I could say the same of Regent, but we had already booked and paid in full for a sailing from Beijing to Bangkok for the spring. Due to the time that Regent took to respond to the issues we had on board, when we cancelled we were charged the 50% fee. I would rather lose 20k than have a less than mediocre sailing. While the travel will be harder, by flying between cities, we are able to do much of the same itinerary and stay at truly 5* hotels that merit their stars than the 6* that Regent has given itself.
Below are the issues we encountered, I received a letter from Regent offering a $300 shipboard credit, which was a joke. Again they did not care about making things right, this was the same lip service we received on the boat.
Disorganization at the airport upon arrival
Late leaving hotel due to late arrival of vessel from Dry Dock
Long lines once we were at port.
Men(workers) smoking right next to us as we were getting on ship
No hair dryer in room
Tub leaked first night
Took two days to get hot water to the room(after multiple requests)
When finally repaired, the water in the tub was yellow, the plumber told us it was normal.
Had asked for diet coke in the refrigerator, two were there was told they were “waiting” for a delivery to the ship from butler
Food in restaurants was palatable but not good.
Several times I sent steaks back that were over cooked
Hot dogs delivered as hot appetizers from Butler. We did not eat them at lunch and were disgusted that they were re-purposed.
Ship had just come out of dry dock, obvious it was not ready for passengers.
Asked several requests to speak directly to the hotel manager I gave up, but then our suite flooded overnight and we were moved to a larger suite.
Disorganization at departure, no request for no feathers for our room at Westin Europa. Poor organization for our airport departure as well.
Six stars this boat is not, my biggest complaint is that I am used to asking once to have a repair or change made, I am highly unused to multiple requests.