This was our second cruise with Celebrity. We choose Celebrity because our cruise in January 2013 to St Thomas was wonderful, boy have things changed. I wish I had chosen another cruise line.
The first thing we noticed was the cost cutting. We had the concierge veranda and only received the form for daily canapes twice. After that we could find no one who knew anything about it. Second they no longer have the soda or the cup for purchase. There is only very watered down coffee, hot or iced tea, watery punch or lemonade. The drink package is no longer unlimited there is a daily max which can easily be met. There was also a very strange thing going on. If you had the drink package you could only get Crystal Gyser at 3 per bottle, but, if you did not have the card they would only sell the Evian water at 4.50 per bottle. The serving for dinner were very slim, a huge change from the norm. The first night I ordered the Prime rib and it normally looks like what you get back at home, this time it looked like a medalion flattened. Most people had the same reaction. The menu seemed like the same food just re arranged in a different manner, so instead of using our 6pm dinner time we enjoyed the Island, but then we found out they canceled several of the dinner buffets, so there was only pizza, pasta and sushi for many nights. This had no occurred the previous year on Celebrity. The soda per can was 4.00 but they would not give us the can only pour a portion in a glass and took the can away. This also happened one night when we ordered Jack and Coke, we paid 4 each for the cokes and then 7 for the jack shot but again then only poured a little and took 1/2 a can away. We also noticed we were being over charged in the Cova Cafe. Each day we read the Today and get the Daily Grind where the price is listed, but I noticed the charges were not the same and sometimes different charges for each, even though we got 2 of each. When we brought this to Guest Services with proof the lady printed it out, made notes and we never got credits, after that complaint we did not get the today, and never got the time for the final breakfast.
The ship needs work, it was worn down. The paint chipped on the deck and a constant flood in the islands.
The room service was good, and so was the cabin attendant but no longer was the excellent service we had had previous.
The embarkation was nice and easy and our room was ready. But our sliding door never really closed, and we froze throughout the cruise even though we put the temp on 80 there was cold air, so much so I got a chest cold as well as many on the cruise.
The disembarkation was a disaster we waited an hour over our time and we were first. Just about everyone was in one main area and there was no where to sit, we finally started to get off at 940am. It made no sense for this smaller ship
the Cartegena fortress was fun the only bad part was the guide making us go underground in these tunnels, if you have any fears stay out! It got very hot and sometimes the lights went out and people would stop and take photos and it got really hot. It was very closed in, but a great tour to take
We took the panama tour, let me just say, dont do it! take the train tour. You will see the panama locks on your cruise. It was 4 hours of sitting on a small boat with the smell of fruit in the hot sun, while we went either less then 5mph or did not move at all, we just sat there for hours, It made going through the locks when we finally got there not worth it. When we finally got there it poured down rain and we never got to see the locks because we had to close the plastic curtains so the boat did not fill with water.
Costa Rica we did the zip lining and it was awesome. I would highly recommend.
Guatamala we did the zoo tour and it was very pleasant, they have a very nice port with really good shopping.
We went on our own in Puerta Vallarta and Cabo and both were fun. Cabo had a bunch of fisherman who we a pain when you get off the ship they also say some horrible things in spanish as you walk by
All in all the ports made the trip, but I will not be cruising on Celebrity again, maybe all the cruise lines are doing the same cost cutting, but I will take my chances