Just got off the NCL Star on January 19, 2014, after surviving the worst vacation experience of my life. Lost Luggage, outbreak of Norovirus (so NCL claims) and entirely inadequate service and compensation from NCL.

Our entire vacation package had been booked with NCL (air, transfers, cabins). First problem - luggage lost for 5 days since flight connection time in Dallas was way to short for our bags to make it through. We do not have time to make a baggage claim with AA since the NCL transfer staff are rushing us onto the bus, again because the flights are scheduled too close to ship departure time.

NCL Customer service on board the ship tell us for 3 days that they are working on our baggage issue. Since I do not want to wear the same underwear for another day I phone AA myself. Guess what - AA has no knowledge of our lost luggage and no claim has been filed! I file the claim and AA forwards the luggage to us in a timely manner and I expect at considerable cost. (Thank you American Airlines!) The level of poor customer service on NCL can not be highlighted here enough! I am not sure if the staff are just overworked, or if they are just really badly trained. But, the level of incompetence and rudeness is remarkable. I have never been made to feel like I was such a bother to someone who is supposed to be helping me. Read more