This ship is pretty to look at but not designed well at all. Casino should not be in the middle where smoking is allowed and you have to walk through it to get somewhere else. It's all open and the smoke goes everywhere.
The food at the Manhattan dining room was excellent if you don't mind waiting three hours to complete your dinner. Forget getting to a show on time, it takes way to long to be served between courses. All you see are crew in uniforms walking around with their hands behind their backs observing what, I don't know. Everywhere you looked you'd see uniformed crew but they were doing nothing except walking around looking official. Too many chiefs and not enough workers. One of our servers was absolutely horrible. He thought he was a comedian and we would have to ask more than once what the special was and he kept coming up with stupid one liners that made no sense. He would forget to bring whatever we asked for, water, utensils, he messed up our orders. One person at our table asked for vanilla ice cream with chocolate sauce and he came back with two dishes of ice cream, one vanilla and one chocolate and believed that that was what she ordered even after she corrected him. He was totally incompetent.
There simply was not enough crew to handle a ship this size. The worst part of this trip was the disembarkation. I cannot believe how badly that was mishandled. I have no idea just how many passengers required wheelchairs during the entire disembarking but I can tell you that between the hours of nine a.m. until nearly noon we were among approximately forty passengers waiting to be taken off the ship in wheelchairs and they had no one to assist these people off the ship. Some people registered at the beginning of their cruise that they would need to be assisted off the ship in a wheelchair. There was a list of these people waiting. Then others were told that fifteen minutes prior to your time to disembark, come down and you will be assisted. So, here are two lists of people waiting three hours to get off this ship and they were only taking one at a time, maybe two in some instances. There simply was not enough crew members available. So, here are four thousand passengers waiting to board the ship and another four thousand trying to get off all at the same time. We waited three hours and by the time we got off the ship and made our way to our bus transportation we were met by a very irate bus driver and angry passengers who had been held up because of us not getting off the ship in time to leave. When you first board the ship the crew is so happy to see you. But when you leave it's like, "Take a hike, we got your money, we don't care about you anymore."
I also think it was ridiculous that you had to make reservations for everything. NCL doesn't need to have a ship this size when it cannot possibly accommodate all their guests. And for the money you pay for a cruise I think it's outrageous that you have to pay for some of the shows on board. Entertainment should not cost extra money. They make plenty from their passengers with their alcohol sales, casino and specialty shops like the bakery or gelato, not to mention the jewelry shops and souvenir shops.
One saving grace was our cabin steward, Pelagio. He was there from the minute we walked into our cabin, very friendly, helpful and accommodating. He always made his presence known that he was available for anything we needed and a real pleasure to meet.