We thought the ship food was very good, the staff was very friendly and we appreciate that they gave us a two category room upgrade. We loved the itinerary and had an especially good time at Half Moon Cay and Grand Turks. The cruise director and captain were very nice and the front desk people were very kind. The excursion Grand Turks for ultimate snorkeling was very nice. Embarkation and Disembarkation were both very smooth and organized. We loved the different classes that were offered onboard such as the culinary classes and Microsoft classes. It is a great idea that Holland America had by teaming up with the likes of Food & Wine magazine to bring us those fun and informative classes.
We felt there could have been more variety of excursions especially in Puerto Rico and especially excursions that had to do with seeing the beach and not centering on shopping.
We appreciated so greatly how the cruise line allowed us to adjust the tipping amount for each day. We also had a chance to watch the “front desk” crew in action with several hostile guests and were so impressed at their patience and kindness.
We were given a complimentary room upgrade. our room was spaceious and our bed was very comfortable, probably the most comfortable we have had on a cruise. our room air conditioner didn't work well. althought o ur room was kept very clean it didnt seem like the hbatheroom floors were ever mopped.