My family and I have not long returned from our 4th P&O Cruise on board Ventura from 21st Dec-5th Jan 2014 and unfortunately our expectations were not met and sadly we will not be back on a P&O Cruise.
I would like to let you know on how disappointed we all were and of how much the standards have dropped overall from our past visits onboard. The overall interior of the appearance of Ventura is now a bit of a let down, looking shabby, with carpets fraying and with stains and soiled marks.
The service from bar and waiter staff was very poor. They were extremely slow, unenthusiastic, and clearly not enough workers to comply to the amount of passengers onboard. On one occasion we waited fifty minutes to receive our drinks, we were in the theatre this evening and got our order in sharp but clearly were last to receive our drinks after I had to complain to the bar man. He brought my husbands and two daughters drinks but forgot my wine and had to run back to the bar to get it. By this point the Headliners Theatre Group were on there last song of the show…absolutely ridiculous!
On a whole the food at the Bay Tree over the two weeks cruise was average. On past cruises we have always came home and said the food was amazing, but unfortunately this was not to be this time. My family and I could really only say we enjoyed a couple of dinners throughout our two weeks. The removal of the silver service and the portion sizes were shocking, i.e six chips or two potatoes of which was one whole one but had been cut in half to serve on the plate or four sprouts etc. people with big appetites would never survive. The buffet lunches were very monotonous, salad, curry, or stew. After two to three days we ended up eating from the pizza and burger bar.
Our cabin cleaner ‘Ana’ was not up to scratch either, when we went to our muster training and took down the lifejackets from the top shelf in our cabin a black dirty sock fell down from the shelf. This was clearly from a previous holiday maker. We also had to ask for a new bar of soap for washing our hands. The small bar was finished in a few days and we had nothing thereafter until I went and asked her for another one, toilet paper and tissues were also an issue. Ana definitely did not have high expectations as the standards were of something you would expect from a basic hotel, not a luxury cruise liner!
My two girls registered and attended the H20 kids club while on Ventura. The workers there were really very rude and unsociable. And after several visits to the club my girls still went unrecognised, were never asked their names, or asked to take part in any activities. My girls used to love going to the kids club onboard Ventura and would talk endlessly about things they had gotten up to, however the result was the total opposite on this cruise. Both were bored to say the least! This also seems to be the case for others as gangs of teenagers were hanging about on Deck 19, being rowdy and a bit out of control as there was not anything running in the kids club.
Apart from the resident Headliner Theatre Group who all work very hard and put on some spectacular shows, there was not much more of interest entertainment wise. This on a whole was very disappointing as we found ourselves in bed early most nights and we were on holiday supposed to be living it up. Christmas and New Year onboard this cruise to us was a real let down and know for sure that we would have had better celebrations if we’d been in either Benidorm or Tenerife at half the price!
Finally would like to take this point to praise Nico and Michael, our two waiters from the Bay Tree restaurant. They were top class, very friendly, chatty, enthusiastic and very hard working. Made dinner time enjoyable!