The Grand Princess has seen many years of service but coming off her Dec. 2013 dry dock, she was really in excellent condition. The staff was super friendly and helpful. However, the Cruise Director (female) is loud and over bearing and not funny at all. The Asst Cruise Director (also female) was a riot and very charming.
If you are choosing your cabin I would recommend picking one on the Alpha Deck in the evens close to the front of the ship. Our room steward, Dominador, was the best we've ever had and we've been on more than 20 cruises the last 10 yrs. We were in room A202 and it was very clean and well maintained.
The food was much better than we expected and the wait staff (especially Alejandro and Pedro both from MX) and the Head Waiter, Mauricio, were outstanding.
There was Christmas music most of the time in the lobby with and without Hawaiian themes. The ship was completely decorated with trees, garlands, lights, gingerbread houses, and a manger scene … very festive and perfectly traditional.
The Christmas Dinner & New Year's menus were exceptional as well.
On Christmas Eve they read "The Night Before Christmas" and on Christmas night had a very nice Christmas themed production show.
We had a perfect holiday celebration onboard!
We did the NaPali Coast tour through Princess and were highly disappointed. The seas were much too rough and most of the kids were screaming scared and throwing up because the waves were so bad. All of the adults were miserable from the frigid water being thrown on us constantly no matter where you sat. The crew even said they couldn't believe the captain was taking us out that far because the conditions of the sea were so rough. The write up talked about getting up close to the land and snorkeling. Niether of these happened. One of the crew members said the closest we ever got to the Na Pali Coast was a mile and a half and that was typical for that tour in the winter season. We did get to see dolphins and a few whales at the beginning of the ride before we got out of the protected and relatively calm waters which was very nice, but we should have been advised that the tour was extremely rough due to the sea conditions in the winter. It was a terrible tour and most everyone complained.