Marco Polo Cruise Review by bazin74logn: Cruise P403 - The Cruise to Hell and Back
Overall Member Rating
Cruise P403 - The Cruise to Hell and Back
Destination: Canary Islands
Embarkation: London (Tilbury)
This was advertised as a Christmas and New Year Cruise aboard the Marco Polo. We booked this cruise on the basis of our first experience on this ship in September 2012 when we enjoyed the 'Round the Islands Cruise', we could not have wished for a more comfortable and enjoyable time with first class service and food.
Unfortunately the same cannot be said of this one. Not an enjoyable cruise by any standards.
This ship isn't furnished or fitted for very bad weather, furniture is not fixed and in very bad weather, as we experienced, and all furniture in the public areas was flying everywhere, and I do mean flying, and some passengers were seriously injured as well as many minor injuries.
In the 'Gym' the majority of the equipment was out of order.
Other activities, such as quizzes and other games and activities were good.
The service was absolutely disgusting, On our first night, Sunday 22nd December I ordered soup which did not arrive even More though I complained.
Waiters dress appearance was poor with collars unbuttoned and ties pulled down.
long wait to order wine (25 minutes on first night), better after complaining.
All food, without exception was poorly presented and just warm with some main courses leaving much to be desired. (Spaghetti in Tomato Sauce was one of the main courses on three occasions, irrespective of what they called it)
Service in the 'Captains Club, the main bar, was slow and the waiters appeared not to care less; some were downright rude.
When I complained of the service and treatment I was told by one of the management team that 70 percent of the crew was new and had received 5 days training ashore before joining the Marco Polo for this cruise were mostly from Eastern Europe.
This was marketed as a 'Christmas and New Year Cruise' No real Christmas celebrations were organised, no Christmas decorations, not even a Happy Christmas banner and virtually no decorations. Not even a decent Christmas dinner in the evening, our table had not been laid and we had to complain that we had not had our main course when they started serving tea and coffee
Except for two occasions, the 'Cruise Director' was nowhere to be seen, and when he was seen he was scruffily dressed, not befitting that of a senior representative of Cruise and Maritime Voyages.
Our cabin, a Junior Suite, was ok but the furnishings were poor and so was the plumbing.
Our Cabin Steward was superb.
Entertainment was excellent and very professional.
Disembarkation was swift and one of the highlights of the voyage.
So many passengers were dissatisfied that a large percentage, including my wife and I, had gratuities removed from our final statement.
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