20 hours at sea a passenger committed suicide by jumping overboard. We spent 36 hours searching for her body. The weather was lousy, the pools were closed, the toilets didn't work so deck 6 smelled of sewer, on game days staff couldn't find the equipment. Smokers moved inside so the Piazza reeked with smoke so those of us with Asthma were confined to our staterooms. There was a drug raid at the first stop in Honolulu with police and drug sniffing dogs. Those passengers were escorted off the ship. On the way home another elderly passenger died. We lost the stop at Kawai and Honolulu was dreadful. We had our morning land excursion spoiled due to late arrival and the luau was cancelled because they could not get us back to the ship for the schedule departure which, by the way, they missed so our cancellations were not warranted. Our only compensation was a $5 credit for port taxes for not stopping at Kawai. The officers were consumed with cinicism. They were annoyed and not supportive of Cruise Critic functions in any way. We became very aggressive and finally received the kind of service found to be the minimum standard with other cruise lines. The bar manager was useless. If he didn't make his announced quota of liquor sales for the day he made some kind of last minute announcement at cocktail hour of a special that almost nobody learned of.
There were some positives. Our cabin steward was so helpful and gracious. Our cruise entertainment director was awesome. From Alaska, jovial, humorous, you name it, she went with the flow and kept the passengers entertained beyond belief with all the switching of port stops and sadness. Hats off to her! The Hawaiian couple were also wonderful. Last but not least, we CC members, I think, kept our cruise together. We eventually has several group planned activities, a kitchen tour, a slot pull, a luncheon one day in the dining room and many lunch and dinner small group encounters. Thank God for Cruise Critic on this cruise! We turned a bad situation into a great cruise.