First, I have to say that the service and food in the Dining room, for dinner, was excellent. We ended up having the same table and waiter every night except the first one.
Our cabin steward was great as well. He actually brought us ice every day without us having to ask for it! It is very strange that this no longer seems to be the norm on the other cruise lines we have recently sailed on.
The ship itself did have some issues. To be expected as it is not a new ship. We were not impacted but many passengers reported plumbing problems. The ship was scheduled to go in for refurbishing and repairs Dec. 10. The plumbing was one of the things they planned to repair. I hope it is all good now.
Through no fault of the cruise line we missed a port. This was because three days out of San Francisco we had a female passenger jump overboard. This occurred around 1PM and for the next 1 1/2 days we searched for her (without success).
Unfortunately, these things are happening more and more often. I heard it recently happened again on the Grand. This time a crew member.
It certainly changed the cruise experience for many people. I have no idea what can be done to prevent these things from happening other than block any access to an outside deck! Sail in a big bubble????
We would sail on the Grand again.