Sail date: Dec. 23, 2013 Cabin 8126, Junior Suite
Good: Our cabin – so quiet and spacious. Great storage
Leroy - stateroom attendant – really worked hard to fix problems he did not create. WOW attitude!
Erhan and Naceur – our waiter and assistant each night
Cabanette on Coco Cay - AMAZING
Food in the dining room
Stage and Screen show
Clips of shows we missed the night before on TV
Very smooth embarkation
Snorkeling on Coco Cay
Wonderful holiday decorations
Apology from Guest Services
Bad: Gifts and Gear items not delivered
Shore Excursions desk not open when we boarded
When Shore Ex desk was open – only one person working it
for about 45 minutes. Line did not move.
Different prices quoted in email from Crown and Anchor for
Cabana than what was available at Shore Ex desk
No account on TV…had to go to Guest Services to see account.
Had to go to Guest Services seven or eight times to resolve Gifts
Tried to change drink package to go down one level from what I purchased and was then charged for an extra drink package!
Gifts and Gear assorted fruit and cheese basket to be delivered the first day turned into a basket of fruit and a plate of only brie on the second to last night.
Not enough soda machines…. had to wait 10 – 12 minutes in between fill ups. That is not exactly “unlimited”.
Windjammer floor wet and no one seemed to care when a guest fell due to the wet floor.
Had to stand in line every night to get into the dining room.
Wanted to book the next cruise on the morning of departure…no one was working the office. They just left some fliers out.
Overall: We had a great time but I am not sure I would go on EOTS unless I had an amazing deal. Ready to book with Royal Caribbean – but on a different ship.
This four night cruise was to see if my husband likes cruising. A year and a half ago I did a seven night cruise on Freedom of the Seas with a girlfriend. And my husband wanted to give it a try so we picked this quick, four night cruise over Christmas.
We stayed at the Marriott in Cocoa Beach and had a room with a bit of an ocean view- but enough for me to see our ship come in at 6 a.m.
We arrived at Port Canaveral a little before 11 a.m. and we had a short wait to get onboard. Once onboard, I went straight to the Guest Services desk to reserve a Cabana or Cabanette and to change our drink package. I originally booked two Classic Packages – all the beer, wine, soda you want so my recovering alcoholic husband could have all the NA beer he wanted. The rule at the time of booking was that each cabin member over the age of 21 had to buy the same package. All I wanted was soda, but I bought the $207.00 package to follow the rule…so $414.00 for the two of us to not have a drop of alcohol. I was very pleased to find out that the package rule changed and I called RCCL the day before my cruise to change it. They said I had to go to Guest Services.
Back to the line in Guest Services….once I reached the counter they told me the guys selling the packages had to make the change. I asked about the cabana and was told I had to go to Shore Excursions…which was not open yet. I was very surprised that the Shore Excursion desk was not open as soon as they started to allow passengers onboard.
I went to the beverage guys and they changed my Seapass sticker and made me sign something that said I was changing the package. I asked where my refund would show up and the guy said Guest Services would tell me that later that night. I asked for the back copy of what I signed and he said I could not have it!! I repeated to make sure I heard it right that I could not have a written copy of what I signed and that he had no idea where my refund would show up.
I went off to the spa to make a hair appointment because you cannot make that type of spa appointment online. That was not a problem. I went to the Park Café but it was not open yet. We went to the Windjammer and I left my husband there to go to the Shore Excursion desk. The line was long and I was in it for 40 minutes because only one person was working the desk. Eventually, a second person showed up and had a shopping bag with a Santa hat in it for the guy working hard at the counter trying to handle the huge line. The price for the cabana was higher than was quoted to me in an email from Crown and Anchor and the two person cabana for $120.00 from the same email did not exist. I booked the $50.00 cabanette – one of the best decisions I made for this cruise. I then made a reservation for a table by a window for the dining room.
My husband was very irritated that the first hour of the cruise involved me running around following directions from RCCL that were not correct and he had to eat lunch alone. Not a good start.
We got into our stateroom – a junior suite 8126 and it was really nice. Our stateroom attendant came in right away and introduced himself. Leroy was a difference maker for my husband and he was so much better than the stateroom attendant I had on the Freedom.
The room was very nice with lots of storage. I could not find a Room Service menu (it was in the desk drawer), but I was very pleased with the room. Over the cruise, we heard short rumbles a couple of times a day, but no noise other than that from the pool deck. We were really pleased with how quiet the room was and how attentive Leroy was.
I was a little bit surprised that the fruit and cheese basket I ordered, brownies for my husband that I ordered and the chocolate strawberries that I ordered were not there. On the Freedom, all of the items ordered from Gifts and Gear were in the stateroom right from the start.
The ship started to leave and it was rough once we got out of the channel. My husband had on the patch and then we added the Seabands. I wore the Seabands as well. I never had a problem on the Freedom, but I was sick to my stomach by the time we went to dinner. Our waiter was Erhan from Turkey and we enjoyed him very much. He worked like a synchronized swimmer with Naceur from Tunisia. At each meal I watched waiters with their assistants and they looked irritated with each other. These two moved quickly, with a quick smile and a joke to make sure everything was perfect. Once my husband realized that he could order something else if he did not like something, he really enjoyed the dining experience. The maître’d was moving all around and even helped to bus tables. He spoke to us several times. I never recall a maitre’d picking up dishes!
We went back to our cabin to unpack and to try and deal with the motion of the ship. We skipped the shows that night.
The next day at Coco Cay was worth the whole cruise. We got up early and we were the first ones at the cabanettes. This is a private beach area with two chairs, a shade thing, floating mat, two huge bottles of water in ice, a fruit plate and later on – a bar was set up. There was one attendant and she (nicely) chased off anyone who did not have a reservation. This was all for $50.00 and SO worth it. Everyone in the cabanette area was quiet – no kids. It was SO peaceful.
My husband was the only one snorkeling and all the fish followed him around. He said it was a truly remarkable experience to be the only one in the water.
Nassau was icky…and mainly closed since we arrived on Christmas day. We did walk over to the Queen’s Staircase. The guide at the start was very good. My husband went up and one of the vendors at the top tried to take his money from his hand and when he quickly put it back in his pocket – the woman put her hand in his pocket and followed him when he ran away from her. Creepy.
Geoffrey was running trivia that same day and no one showed up for it. He was really nice and answered every question we had about the ship and then played trivia with my husband. He could have packed it up and gone on a break…but he basically entertained the two of us for an hour! Another WOW attitude!
Day at Sea was nice – hubbie won me many a pen at trivia! Getting off the ship was easy – but we were disappointed that the office onboard the ship for future cruises was not open that morning. We had about four hours to kill onboard that morning and would have liked to have spoken with someone.
In summation, the crew was SO much better than the crew on the Freedom. The Freedom OTS should have training given to them by the Enchantment OTS.
The Guest Services, Shore Excursions and Gifts and Gear took up a lot of my time when one visit to Guest Services should have resolved everything.
I am ready to cruise again!