SEABOURN SOJOURN CRUISE 27TH NOVEMBER, 2013 TO 7TH DECEMBER, 2013.
This would be our second time on Sojourn, our first one was when she was new and we did a segment of the World Cruise.
We flew to Fort Lauderdale the day before our cruise and stayed at the Crown Plaza Cruise Port for the night. We found the hotel to be very good and very near to the port, only downside was that there was not a lot around the hotel. They provided a shuttle service from the airport to the hotel, which was free of charge, but if you wanted to be taken to the port the following morning then they charged a fee.
Unfortunately the following morning we received a call to say that the ship had been delayed and would not be getting back into Fort Lauderdale till approx 1230pm.
We found out that the delay was caused by the Captain having a heart attack and being air lifted off the ship.
We were told to go to the port from 1230pm and they would provide a buffet lunch at a nearby hotel. We went to the port and they drive us in a fleet of taxis to a nearby hotel and provided us with lunch. Then at 4 o’clock they started to call us in groups to board coaches for the return journey to the port to be checked in.
This must have been a logistical night mare for Seabourn but everything went like clockwork, unfortunately there were a few who found that they had to moan and said they had lost a part of their holiday.
We were soon onboard and the welcome was as usual from the staff.
Our first two days were at sea so we were able to unwind, we felt during this two days that many of the staff were training. Like other Seabourn cruises, where you were addressed by name, this did not happen. Perhaps this is one thing Seabourn do not now insist upon. Many of the staff were also very unsure of themselves. We found in the MDR that the food we ordered was not given to the right people, so they had to switch meals around.
They had started again to have a Block Party and we found this to be very good, in that you met your neighbours and were able to say Hi!
We felt that even Seabourn had started to cut corners, normally when you board your Stewardess would come to introduce herself and offer you a selection of soaps and a glass of champagne. Yes she came but the selection of soaps had been to reduced to one.
Also no more Seabourn Tote bags, as we normally get one per cruise we had not packed a beach bag thinking that one would be placed in our suite.
We also noticed that in the Colonnade things like Berries were very much in short supply, they normally would have bowls of strawberries, raspberries, blueberries, etc but now only a small bowls containing all three.
Overall an enjoyable cruise, but we felt that Seabourn had started to slide in their presentation of things.
Some of the staff were actually rude towards customers, in fact one of the waiters on the pool deck was very offhand and it was noticed by many passengers.
The only time he was pleasant was the very last day when he enquired if we would be doing the online survey of how things had gone on the cruise. He asked that we put excellent for service around the pool. This we were not happy about.
Will we be sailing with Seabourn again, yes if the price and itinerary is right.