Subscribe today
Get Cruise Critic in your inbox

Serenade of the Seas Cruise Review by phillyshrink

Home > Reviews > Member Reviews > Serenade of the Seas Cruise Review by phillyshrink
Serenade of the Seas
Serenade of the Seas
Member Name: phillyshrink
Cruise Date: December 2013
Embarkation: New Orleans
Destination: Bahamas
Cabin Category:
Cabin Number:
Booking Method:
See More About: Serenade of the Seas Cruise Reviews | Bahamas Cruise Reviews | Royal Caribbean Cruise Deals
Member Rating   3.0 out of 5+
Dining 2.0
Public Rooms 4.0
Cabins 4.0
Entertainment 4.0
Spa & Fitness 4.0
Family & Children (By Age Group)
Shore Excursions 4.0
Embarkation 5.0
Service 2.0
Value-for-Money 3.0
Rates Not Rated
Write a cruise review!

Show the Lowest Price
Departure Month
Please select at least one vendor.
Avoya Travel
Expedia
Travelocity.com
Onboard.com
CheapCruises.com
Priceline.com
Direct Line Cruises
Cruise.com
American Discount Cruises
Sponsored Links:

red arrow


Ship Facts: Serenade of the Seas Review (by Cruise Critic!) | Serenade of the Seas Deck Plans
Gradual Downhill Slide

I am a Diamond member on RCI so have been on a lot of cruises on RCI and other lines. Over the past year or two I have watched the gradual deterioration in services on Royal Caribbean. This last cruise on Serenade made me think the decline has reached a point that it might be time to try another line. There is a sense of penny pinching. No more pen and paper in the rooms. No more glasses and ice in your room unless you ask for them, and then you still have to argue for extra glasses. Threadbare towels that should have been retired ages ago. Food in the main dining room really mediocre at best. The "steak" was far below the quality you would find at a middle line chain restaurant like Outback. Chicken marsala was absolutely tasteless. The food in the specialty restaurants was definitely better, but far from outstanding. Service providers really needed more training in customer service. We encountered downright rude personnel in the Windjammer, the buffet dining area. Some beverage areas were not serviced frequently enough so that dirty dishes and glasses piled up. The customer service people at the front desk were a variable group and some problems were just left unresolved. The ship is attractive and many of the staff were more than attentive, but the overall experience we found disappointing.


Publication Date: 01/11/14
More Serenade of the Seas Cruise Reviews

Read the previous Serenade of the Seas review Read the next Serenade of the Seas review

Like This Review?



Register for a Meet & Mingle!
More Bahamas Cruise Reviews
Cruise Critic's Serenade of the Seas Review
Royal Caribbean Cruise Deals
Royal Caribbean Message Board
Write a cruise review!
About UsAdvertisingEditorial DisclaimerPress
PrivacySite MapStoreSubscribe
X

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add news@cruisecritic.com to your address book.

We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.