We sailed on the New Years 2013/14 cruise. We were a party of 5 spanning 3 generations so I choose Epic after much consideration of the others (Carnival, Princess, RC) as it seemed to be the best compromise to provide amusement and flexibility for a 10 year old whilst offering good choice in terms of entertainment, dining and facilities for adults inc. seniors.
I have read many of the other reviews on this ship and will give my opinion, suffice to say that many of the negative reviews do not reflect the positive experience we had. Then with 4000 people there will always be some horror stories and divergence based on expectations.
Embarkation - a long line (@1200) but wait as expected, could at least see our progress. Check in operator got stuck processing us (struggled to know how to process non-US citizens!?) but did get her Supervisor to resolve. Suitcases were in rooms at reasonable time and food/drink on Deck 15 accessible despite growing numbers of passengers.
Good for a family of 2 adults and 1 x 10 year old. No drama with the bathroom arrangements, it works, one can shower/bath, one can wash basin, one can toilet at the same time. Ample storage space, nice TV with event dining viewing and account status, touch phone was handy with wake up function. Perfect deck level for evening, avoiding lifts. Mid ship location also gave little ship motion, though cruise was not really in any high seas. Did not notice noise from neighbours or lifts/corridors, had to open door to hear ship announcements!