Queen Mary 2 (QM2) Cruise Review by 40 countries and counting: Left a lot to be desired
Overall Member Rating
Left a lot to be desired
Destination: Canada & New England
Embarkation: New York (Brooklyn, Red Hook)
We were on a cruise that was shortened due to a death in the family. Had difficulty with the staff in general and purser in particular. The staff generally ranged from unhelpful to rude.. We disembarked early due to the death. Room staff rushed us from the room, immediately after breakfast as they had rebooked the cabin and needed to have it ready for next patrons. We were not scheduled to leave the ship for hours. Made to have bags removed the night before, When going to the airport our bags were lost by the QM2 lost for hours with no real help from the QM2 staff.
Since QM2rebooked our rooms I asked for a partial refund or credit. Cunard denied. Asked to speak with Management and was told that they would not speak with me and all dealings must be with this person. Wrote management, same curt person called. Wrote parent company, same curt person responded. I asked for a refund of the taxes not used due to departure from QM2, No response.
As to other issues, the rooms More were average. The food was below average. Poorly seasoned and little imagination in the menu's. We had late seating and our waiter was frequently just bringing dessert when about half of the dining room had already completed their meal, coffee and departed. The pub does serve fish and chips, at lunch, and that is one of the better meals on the ship
We have something in the range of 75-100 cruise days and the QM2 is a poorly run ship, in my opinion. I would certainly recommend that anyone considering Cunard consider a different cruise line Less
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