We chose this cruise because of the ports of call and wanted to try our luck with Celebrity. Plus we liked that the ship stayed in ports for multiple days. This was our 7th cruise (first with Celebrity) and we have traveled extensively. Staff on the ship was friendly, courteous and very attentive! Our state room attendant Schubert and his assistant were excellent and seemed like genuinely good guys! Embarkation and disembarkation was a breeze. This was a Christmas cruise and the ship did a very good job providing for the kids. Both our Kids 5 and 9 years old had a fun vacation. Ship layout was easy to navigate and possessed the usual cruise ship flair. The ship is bit old and shows its age.
Our room was 9156, a family veranda with an extended balcony. It was spacious with a separate sleeping area for our 2 children which included an extra television. We would have been quite happy. However, the room was infested with bed bugs. Many of them were mature and we were all badly bitten. We were immediately removed from the room. All of our luggage and clothing was put in plastic and taken away to be cleaned. We were moved to a much smaller room. We were told our original room would be ready in a few hours. A day later, our clothes were delivered to the smaller room without an explanation. After several calls to guest services, we were informed our room would not be ready. Then only after complaining, we were offered 2 rooms side by side but not connecting. I would have preferred that our family be together in the same room but at least we were comfortable. The new rooms were clean and serviceable. Our new rooms were 6027 & 6029. 9156 was offered back to us after a few days but we elected to stay as packing up again didn't appeal to us. We essentially missed a day and a half.
The ports of call were amazing cities! We had prepared for the long distance 2 - 3 hours bus or car rides each way but many were complaining. More time to compensate could have solved the problem. The ship was in port overnight on many of these occasions. We spent 2 nights in a private hotel in Bangkok. We wished we had done the same thing in Saigon. Hanoi needs an extra day. We missed the port at Da Nang because of inclement weather.
The food at the restaurant was generally OK. There were some disappointments. The food at the buffet was not good. Snack food was terrible. Everyone at our dinner table liked our head waiter Alberto. His assistant Nadan was also extremely nice and should be recognized for giving outstanding service! We didn't eat at any of the specialty restaurants.
The shows and entertainment are exactly what you should expect on a cruise ship. The lounge acts were marginal at best with the exception of the one man guitarist/singer who plays in the main foyer. He was exceptional!
We had our issues. None which we didn't overcome. We met some very nice people and had a nice time. Somehow we expected more...