Very dissapointing. It's a 'no' to Thomson cruises in the future: Thomson Celebration Cruise Review by pendlegirl
Overall Member Rating
Very dissapointing. It's a 'no' to Thomson cruises in the future
Destination: Canary Islands
On the second week my husband contracted Noro Virus and we were confined to our cabin for 48 hours. Many passengers and staff contracted the infection causing more problems with staff shortages. Although staff were seen to be wiping tables and mopping floors we never saw them actually rinse the cloths in hot soapy water and the mops were filthy.
The ladies' toilets outside the coffee shop and Horizons bar were a disgrace in the evening. When I reported this to the reception I was told house keeping had been informed but 3 hours later nothing had been done to clean them or unblock the toilets.
The waitresses in Hemmingways did try their best and the standard of service delivered by Manny and Jasper in the Meridian restaurant saved out holiday. Apollo our cabin steward worked hard and kept our cabin spotless.
We have always had fantastic holidays with Thomson Cruises but if this is the future of their 'Platinum' fleet we will not be chosing them in the future. Less