Subscribe today
Get Cruise Critic in your inbox

Thomson Celebration Cruise Review by pendlegirl

Home > Reviews > Member Reviews > Thomson Celebration Cruise Review by pendlegirl
Thomson Celebration
Thomson Celebration
Member Name: pendlegirl
Cruise Date: December 2013
Embarkation: Tenerife
Destination: Canary Islands
Cabin Category:
Cabin Number:
Booking Method:
See More About: Thomson Celebration Cruise Reviews | Canary Islands Cruise Reviews | Thomson Cruises Cruise Deals
Member Rating   1.0 out of 5+
Dining 1.0
Public Rooms 1.0
Cabins 1.0
Entertainment 1.0
Spa & Fitness 1.0
Family & Children Not Rated
Shore Excursions 1.0
Embarkation 1.0
Service 1.0
Value-for-Money 1.0
Rates Not Rated
Write a cruise review!

Sponsored Links:

red arrow


Ship Facts: Thomson Celebration Review (by Cruise Critic!) | Thomson Celebration Deck Plans
Very dissapointing. It's a 'no' to Thomson cruises in the future

We went on the Celebration for Christmas and the New Year and after a fantastic time on the Majesty last year we had high expectations for a great time this year. After promoting the ship as a 'Platinum' ship we were expecting the standards to be high but they were appauling. The food was cold and repetative and in most cased tasteless. We were constantly bombarded by photographers and there were 4 formal evenings instead of two but we were not informed before the cruise. Several people had not packed for the additional evenings. The set dining was a shambles. There was absolutely no reason for everyone to be at the dining room for 8.15pm on Christmas Day or New Year's Eve. Many people were still waiting for a table after 9.30pm. It also put pressure on the waiting and galley staff. What should have been a special New Year's Eve was a bit of a flop. The entertainment staff at the back of the ship with some poppers was not exactly high end entertainment for New Year's Eve. Many people could not understand why Madeira was not on the itinerary with it's world renown firework display. Probably more cut backs by Thomson. The staff tried their best but service was poor in some areas and on one occasion we walked out of the Horizon bar after waiting 30 minutes for a drink. The coffee shop has a charge even if you are on 'all inclusive' and there are cabins instead of the cinema which make the ship busier.There was a serious lack of space when everyone was on board. The food finished at 1pm although you could order room service at an additonal charge yet again.

On the second week my husband contracted Noro Virus and we were confined to our cabin for 48 hours. Many passengers and staff contracted the infection causing more problems with staff shortages. Although staff were seen to be wiping tables and mopping floors we never saw them actually rinse the cloths in hot soapy water and the mops were filthy.

The ladies' toilets outside the coffee shop and Horizons bar were a disgrace in the evening. When I reported this to the reception I was told house keeping had been informed but 3 hours later nothing had been done to clean them or unblock the toilets.

The waitresses in Hemmingways did try their best and the standard of service delivered by Manny and Jasper in the Meridian restaurant saved out holiday. Apollo our cabin steward worked hard and kept our cabin spotless.

We have always had fantastic holidays with Thomson Cruises but if this is the future of their 'Platinum' fleet we will not be chosing them in the future.


Publication Date: 01/08/14
More Thomson Celebration Cruise Reviews

Read the previous Thomson Celebration review Read the next Thomson Celebration review

Like This Review?



More Canary Islands Cruise Reviews
Cruise Critic's Thomson Celebration Review
Thomson Cruises Cruise Deals
Thomson Cruises Message Board
Write a cruise review!
About UsAdvertisingEditorial DisclaimerPress
PrivacySite MapStoreSubscribe
X

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add news@cruisecritic.com to your address book.

We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.