We are just returning from an excellent cruise to Canary Islands on Norwegian Spirit.
Everything was wonderful from Embarkation to disambarkation, all employees on the ship try to please you in anyway they can, the tours we took from the ship was excellent for Lanzarote (best of Lanzarote) in the way that we visited a lot of things and it was very nice and the meal on the tour was excellent too, but we took a tour a Casablanca (exclusive Casablanca and Rabat) and it was not worthed to pay extra money to be in a small group in the way that we did not visit everything we were supposed to (the guide was upset with some of the questions he was asked...) )the tour was supposed to last approx. 9 hours...we left at 8h15 and we returned at 15h45 (according to the original schedule we were supposed to be back at around 17h15) and the tour on the big bus with more people took the time to visit everything and more...but I told the facts to the shore excursion personnel and they took care of my complaint right away in the sense they give me some money back...I really appreciate the fact they listen to me and take care of the situation...
One other thing we appreciate is that we told at the reception personnel that a suitcase was broken by one of the porters (from the bus to the room) and they took the time to repair that suitcase...it was greatly apprciate...
The room was perfect for us.....a lot of spaces to store everything, a lot of space in the shower and everything worked well...