We are experienced travelers in our 50's and traveled with family over New Years. Overall the ship was in surprisingly good shape all around Cabins were fine, but showers were tighter than on Celebrity. We had a premium balcony and the balcony was larger than normal. cabins above can look over so be careful if that bothers you.
Food in the buffet was consistantly fine, I am not very picky and it was fine. The dining room( 8:15) was not that good. On a scale of 1-10 it was a 6, where on celebrity it is a 9 particularly in Aqua class. (really good)
Service around the ship was for the most part very good. Waiters, room stewards etc, Some problems in the Crooners lounge, like waitng a long time for drinks, but overall very good.
Entertainment was not ok. The production shows were fair to good, the magician terrible and the comedian was good. The singers around the ship also fairly good.
The worst part was disembarkation. We are Platinum members and were let off the ship first. When we got off, we waited about 30 minutes for luggage. Walk offs created a line of over 200 people at customs before we even got our luggage. We should have walked off with luggage. Or the ship should have waited to let us off. That was just the start, them we waited on line to take a shuttle to the terminal we embarked . We sailed from terminal 2 and disembarked at terminal 24. Crazy Crazy. Crazy