We took this cruise with great expectations only to find that Cruise was no where close to our expectations.For starters we are vegetarians and had checked with the Cruise line and if we could get Vegetarian food besides the usual salads and subs. We had also specifically requested for Indian food due to our dietary restrictions. We were told that there would be wide selection of Indian and Vegetarian food but there was a limited selection
Food - There were very limited Vegetarian choices. There was a very limited Indian food available and the quality of the same was below average. The Only Vegetarian option available at the buffet for lunch was Veg Fried Rice and Noodles and we pretty much survived on these for the entire week during lunch.
Truffles The Main Dining Hall - The staff assigned to our table were trainees apart from the head waiter. The trainee waiter was very courteous and tried to help us, however the attitude of the main waiter was really bad. Never in the 7 days we had seen him smile or welcome us at the table. This gentleman lacked the basic courtesy to even check if we were in the process of finishing our meal. He would simply come and pickup the dishes assuming that we were done. We made a few minor requests for Indian food which were denied by the Maitre D. Finally I had to go to the Maitre D and ask if they can give us atleast a vegetarian soup which they did. We had requested for Indian bread (Roti) and they could have easily given us the Tortias that were in abundance on board the cruise ship, however the Maitre D denied that. Later on we came to know through another Indian family that they were given the same on request.
My wife was sick a couple of days, and we requested for our food to be delivered to our rooms. We were told that we would have to order from room service menu which had nothing more than sandwhiches and salads. I explained our situation, and room service agreed to check with the Maitre D, but later on called and told us that they cannot deliver our food cabin.
Racially Disparaging Remarks by Staff - While waiting in line at the Deli we over heard racially disparaging remarks by wait staff at the Deli.
We ended up skipping dinner few days at the truffles, and ended up eating Pizza or a sub for dinners most of the week.
I understand that Cruise lines will not be able to fulfill every need of its customers, however our requests were simple and the Maitre D was unwilling to budge even an inch to help us. Paying thousands of dollars and eating at Subway or Panda Express is not really a good return of value for my investment. I would strongly recommend people needing Vegetarian food and people of Indian Origin to AVOID Carnival Lines due to their attitude and lack of customer service. For the money we paid, I had expected the Customer Service to exceed or be on par with some of the Hotel Chains like (Marriott, Sherton etc) however it turns out that their standards were way below. Majority of the staff were trainees. Looks like Carnival was training their staff at the customers expense.