The Constellation looks fantastic - like new - even though it's 13 years old. Staff was fantastic! We had a great time with our kids & grandkids (10 in all). We had the Classic beverage package which is very convenient. Just go ahead and ask for what you want & they will give you Premium but in a smaller glass, etc. Nothing is perfect so here's what went wrong:
My daughter's key would work once & then not work a second time - we assumed it was demagnetized but after three new keys, she asked to see a supervisor since she knew she was careful with the key. The front desk or Guest Services did not allow her to speak to a supervisor & just kept giving her new keys. After 6 visits, her husband had to actually yell three times that he wanted to see a supervisor when they finally agreed & they waited 30 min. When they checked - it was the lock on the door that was broken! Shame on that staff or that supervisor who gave orders to that staff that he did not want to be disturbed! Next: We were in Cabin #'s 6000, 01, 02 & 03 & we only had one warm shower in five nights - they were cool never warm or hot.
Kids Program: We had four kids with us (2, 10, 12, 14). There were no activities for them. The Fun Factory was quite small. My grandson who will be 3 yrs. old in 3 WEEKS was not allowed in without Mom because he was not yet 3 & there were no babysitters available for New Years Eve. It would be good if a program was printed with activities for kids. If they must pay full price then Celebrity should provide something for them. After paying full price for a toddler who ate practically nothing, slept in a pack n play from home & now could not join in the fun of the kids' program - what did we pay for?
New Year's Eve - Dinner was a seafood medley of lobster, etc. & guests had five options for celebration but the main one was on the pool deck. We went to the nightclub which was pretty empty but the music was good so it was fun. The most popular was the Martini Bar. A hat or noisemaker was given to each guest at dinner.
The Casino's Blackjack's odds are not the same as Vegas - When you get a blackjack as well as the dealer, it's a push - you don't get paid the instant you get a blackjack. Also the slots don't play with you - they just take your money very quickly.
Entertainment: We were all very underwhelmed with the entertainment in the theater. The singers and dancers were talented but the shows had no substance. The magic was nothing you had not seen before.
Ports: Cozumel - Chankanabb Park is great. Kids swam with dolphins (photo expensive). Beautiful beach. Enjoyed Key West - went on hop on hop off trolley.
Pro: Everything else was wonderful - we all had a fantastic time. The ship was lovely, clean & the staff was professional, service was great and the Captain was lots of fun. We'll go back again but I'd select another ship more geared for children if we plan a family cruise again.