BIG Disappointment: Celebrity Constellation Cruise Review by MoeJoe
Overall Member Rating
Destination: Western Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
Spa- overcharged us like $70 and had we not caught it when we reviewed our folio, it would have gone unnoticed. Then they argued that the price we had agreed on was the port price and that the ship had sailed half-way thru the massage so it reverted back to original price. Good thing I had the spa price list on hand to support my point. They refunded me the money, attributing it to the fact I must have received an "outdated" price list from a previous sailing. Room service-sour milk for breakfast. I brought the milk carton down to guest relations. Although they were very apologetic, it was indeed another unfortunate oversight. Although we will certainly cruise Celebrity again, I would not recommend Constellation to a friend. Substandard in too many ways.
To us, it's the little things and the attention to detail that makes a cruise extraordinary. As seasoned travelers, we've come to expect a certain degree of service, cleanliness and professionalism from certain cruise lines and it's quite disheartening when they don't live up to that standard. Less
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